救生员 Life Guards

6 months ago

Shen Yang Shi, China Hilton Full time
救生员 Life Guards(

Job Number:

HOT0ADTQ)

Work Locations

:Conrad ShenyangShenyang110000

如果您欣赏全球旅行对世界的影响，您可能就是我们正在寻找的希尔顿团队成员。因为在希尔顿，我们永远不会忘记我们在这里的初衷：取悦我们的客人、团队成员和业主。 

救生员负责接待工作，确保所有健身设施，包括游泳池的水位和水温保持在最佳工作和卫生状态。 他/她负责指导客人安全使用健身器材，确保客人始终满意。 

我将做些什么？

作为救生员，你将负责按照最高标准执行以下任务：

- 以宾客为中心，积极主动地满足宾客的需求和要求，从而保持高度的宾客服务意识和良好的关系。

- 主动解决问题，与客人和同事进行清晰的沟通。

- 快速、积极地应对不断变化的要求和任务分配。

- 为改进酒店的运营/环境程序和设施献计献策。

- 时刻保持警惕和责任感。

- 确保所有设施和设备运行良好。

- 确保客人有舒适安全的体验，员工能在安全的环境中工作。

- 以热情、友好和真诚的微笑迎接、问候和送别所有客人。

- 在泳池区没有客人时协助前台工作。 

- 协助并向客人解释健身俱乐部所有设施的使用方法。

- 检查并确保视听设备得到妥善维护且处于良好状态，所有库存和用品（如毛巾和水）得到充分补充。

- 警惕并负责所有使用健身俱乐部设施（包括泳池）的客人的安全。

- 确保使用正确的安全技术在安全的环境中开展所有活动和履行工作职能。

- 监控水位和氯，向健身俱乐部经理助理报告任何问题。

- 积极向客人介绍水疗中心和健身俱乐部会员卡。

- 维护所有出现故障的设备并跟进维修工作，签发维护问题工单。

- 以机智和外交技巧有效地与内部和外部客户打交道，化解愤怒，收集和分析准确信息以解决冲突。

- 执行其他相关职责和特别项目。

- 执行管理层指示的任何其他合理任务或要求。

- 管理层保留对本职位说明进行修改的权利，恕不提前通知。

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

The Lifeguard performs reception duties and ensures all fitness facilities including the water level and temperature of the swimming pool are maintained in the best working and hygienic condition. He / she provides guidance to guests on the safe usage of the fitness equipment, ensuring guest satisfaction at all times.

What will I be doing?  

As the Lifeguard, you will be responsible for performing the following tasks to the highest standards:

• Maintain high guest service focus and excellent rapport by approaching the job with guests in mind and being proactive towards their needs and requests. 

• Take initiative to resolve issues, clearly communicating with both guests and colleagues. 

• Respond quickly and positively to changing requirements and tasks assigned. 

• Contribute ideas and suggestions to enhance operational / environmental procedures and facilities in the property. 

• Maintain vigilance and sense of responsibility at all times. 

• Ensure all facilities and equipment are operating well. 

• Ensure guests have a comfortable and safe experience, and employees can work in a safe environment. 

• Meet, greet and bid farewell to all guests with a warm, friendly and genuine smile. 

• Assist the Front Desk when there are no guests in the pool area.

• Assist and explain to guests the use of all Health Club facilities. 

• Check and ensure the audio-visual equipment are well maintained and in good condition, all stock and supplies such as towels and water are replenished adequately. 

• Be vigilant and responsible for the safety of all guests using the Health Club facilities, including the pool. 

• Ensure that all activities and job functions are performed in a safe environment using proper safety techniques. 

• Monitor the water level and chlorine, reporting to the Assistant Health Club Manager on any issues. 

• Actively introduce guests Spa and Health Club membership cards. 

• Maintain all malfunctioning equipment and follow through with the repairs, issuing work orders for maintenance issues. 

• Effectively deal with internal and external customers with tact and diplomacy to defuse anger, collect and analyze accurate information to resolve conflicts. 

• Perform other related duties and special projects. 

• Carry out any other reasonable tasks or requests as directed by the Management. 

• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

我们在寻找什么？

为希尔顿品牌服务的救生员始终代表我们的客人工作，并与其他团队成员合作。要成功胜任这一职位，您应保持以下态度、行为、技能和价值观： 

- 持有救生员证书。

- 能够在压力下工作，并能在繁忙时期应对紧张局面。

在希尔顿工作会是怎样的体验？

希尔顿是全球领先的酒店管理公司，业务涵盖从豪华的全方位服务酒店和度假村到长住套房和中等价位酒店等住宿领域。近一个世纪以来，希尔顿一直为商务和休闲旅客提供最优质的住宿、服务、设施和价值。希尔顿致力于延续其传统，为全球品牌提供卓越的宾客体验。我们的愿景是让地球充满好客的光芒和温暖，我们的团队团结一致，每天在世界各地创造非凡的好客体验。而我们出色的团队成员正是这一切的核心！

What are we looking for? 

A Lifeguard serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: 

• Lifeguard certified. 

• Able to work under pressure and deal with stressful situations during busy periods. 

What will it be like to work for Hilton? 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all 

EOE/AA/Disabled/Veterans

Schedule

:Full-timeBrand:Conrad Hotels & Resorts

Job

:Spa, Health Club, Recreation

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