E-commerce Development Manager

3 weeks ago

Shanghai, China Hermès Full time

Job Summary

The E-Commerce Development Manager is essential in spearheading the growth of e-business across China. In this strategic capacity, the manager oversees the entire e-commerce spectrum, from identifying opportunities to developing innovative strategies. This role involves leading multifunctional projects, enhancing our user experience, and improving sales, customer operations, and omnichannel performance.

Key Responsibilities

E-Commerce Strategy for Growth: Devise and implement expansive e-commerce strategies to propel business growth, invigorate online customer engagement, and boost sales. Lead the charge in broadening e-business horizons with innovative solutions and exploring new digital frontiers. E-Market Synergy: Align e-commerce objectives with broader marketing tactics to enhance e-commerce sales and omnichannel performance. Collaborate with the traffic team to dissect and optimize traffic dynamics, thereby enhancing the effectiveness and maximizing ROI. Integrated E-Commerce Oversight: Oversee the e-commerce ecosystem with a holistic lens, supporting processes and workflows as needed, while continuously seeking out growth opportunities and operational enhancements. Innovation and Development: Pioneer the development of novel E-commerce solutions and online customer sales strategies that amplify e-business and enrich online customer experiences. Cross-Functional Collaboration: Unify the efforts of e-commerce pillars to ensure a cohesive and horizontally integrated strategy across e-commerce initiatives. Build robust collaborations with other departments to identify and seize e-business growth opportunities, enhancing e-business performance and excellence. Agile Project Management: Steer and execute strategic projects as directed by line manager and top managements, ensuring alignment with overarching business goals and responsive agility to market dynamics.

Qualifications

A proven e-commerce leader with a robust background in an omnichannel environment, showcasing a track record of success in Ecom strategy, online sales, customer operations, and project management. Exceptional leadership and collaborative skills, capable of leading cross-functional teams and direct reports in a dynamic and fast-paced environment. Superior analytical prowess, with proficiency in MS Office for data-driven analysis and strategic development. Agile and adaptable, ready to lead and implement impactful projects in an evolving landscape. Good communication abilities in both Mandarin and English, facilitating effective cross-cultural interactions. An innovative and strategic thinker, committed to enhancing customer experiences and driving digital and e-commerce growth. Visionary leadership acumen with an in-depth understanding of the e-commerce domain, adept at identifying and seizing emergent opportunities. A strong, effective communicator and collaborator, skilled at forging robust internal and external partnerships.

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