Asst. Quality Manager
6 months ago
Job Summary
. .Promote Quality League culture.•Develop TQM systems (such as, Vision Mission Value, Celebrate success Index, Internal Communication Structure, Strategic and Improvement teams, GSI systems, etc.)•Coordinate internal strategic and improvement teams.•Transfer knowledge on quality management.•Provide training regarding quality management and Langham Logic.•Manage and facilitate Langham Logic improvement teams.•Implement GSI surveys and guest feedback systems.•Monitor and coordinate hotel’s mystery shoppers program.•Coordinate quality audit and assessment programs.•Facilitate the development and improvement of standards and procedures.•Develop document control system.•Integrate quality systems with other relevant systems on areas such as, environmental protection and Health and Safety.•Assess operation daily•Observe approach on daily basis Requirement . •To have full knowledge on business, quality management, and service industry.•To be knowledgeable of quality assurance and GSI systems and practices.•To have sound experience in business assessment and quality audit.•To be competent in report writing and improvement facilitation.•To be skilfull in standards and procedures writing.•To be knowledgeable of other related management systems on areas like Environmental Protection and Health & Safety.•University graduate in any discipline•At least 1 year of working experience in Hotel, Service Industry, or Quality Management-
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