Store Manager

1 month ago

Shanghai, China & Other Stories Full time
Job Description

As a Store Manager you are responsible to deliver increased sales and profit, successful team development and a positive and inclusive customer environment in your store. Your contribution will actively drive sales by developing a strategy to lead your team to reach exceptional customer service through a well-executed inspirational commercial offer which creates an easy to shop and ‘WOW’ store environment.

Your responsibilities:

The job of a Store Manager comes with a range of responsibilities –and lots of rewards. Your to-do list includes:

  • Establishing, monitoring, and following up on sales goals, plans and budgets to optimize profit
  • Take action to maximize sales through joint commercial and operational focus
  • Strong knowledge and understanding of the market and customer to make local adaptions
  • Developing your team to ensure knowledge of all product, display guidelines and merchandise information
  • Responsible for driving an organic customer service experience that is applicable to the local customer
  • Leading by example and coaches staff in the moment to ensure customer service expectations
  • Promoting loss prevention and safety through customer service
  • Responsible for securing all operational routines within the store
  • Managing, recruiting, on boarding, training and developing the team and keeping an overview of succession planning
  • Creating a positive and motivating team environment and acting on Employee Relations concerns
  • Straight forward and open-minded mindset
  • Establishing and overseeing plans, budgets and variable costs for store; working with comparable sales to last year, sales to budget and future sales trends to maximize profitability

Qualifications

You have at least 2-3 years senior store management experience including leadership of a group. We are looking for you with an inspirational and motivating leadership approach that makes you the natural core of the team. Strong fashion awareness is the basis for your ideas on how to work strategically, tactically, operationally and drive sales. You are an organised person with analytical abilities and know how to prioritise and plan ahead to keep us as efficient as possible and do follow ups to optimise sales. Recruitment, training and developing the group is your responsibility. You set an example with a straightforward communication skill and ability to create an open atmosphere that allows your group of creatives to grow. Communication with your closest manager and the support office will be in English.

Your skills:

Just like everyone at & Other Stories, we believe you are a sales driven, social, open and ambitious team player full of drive and optimism. Your personal qualities should also include:

  • Sales driven, and results oriented to improve profitability 
  • Exceptional customer service and interpersonal skills
  • Strong garment presentation skills with the ability to drive the business through creativity and fashion knowledge
  • Proven organizational and analytical skills
  • Ability to take own initiative and take responsibility for actions
  • Ability to work strategically, tactically and operationally
  • Ability to multi-task in a fast-paced environment and prioritize effectively
  • Ability to be clear and convincing when communicating goals, information and expectations to staff
  • Ability to plan and achieve long and short-term goals
  • Ability to coach and apply appropriate developmental tool for each individual
  • Ability to provide feedback in a constructive and professional way
  • A positive attitude and a willingness to learn and improve
  • Fluency in written and spoken Mandarin and English. 


Additional Information

This is a full-time job, which is located in Shanghai, China. This role reports directly to the Retail Experience Manager for China.

Apply by sending in your CV in English as soon as possible, but no later than 9th August. 

(if applicable, please attach to application: Gallup Strengths Finder or MBTI Myers Briggs reports).

Benefits 

We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. 

Additionally, what’s in it for you:

  • 25% staff discount for you and your family member
  • Access to the LinkedIn Learning Platform
  • Referral Program for external colleagues joining
  • Regular feedback from your manager and colleagues, so you can grow
  • Extensive internal trainings and onboarding program
  • Possibility of growing within the company

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