Client Coordinator
3 weeks ago
POSITION SUMMARY
The Client Coordinator owns client relationship and production needs from project inception through completion for small-scale clients. Interprets the needs of the clients, as well as all facets of the project and has a firm grasp on the packaging, prepress, industry standards and requirements. The Client Coordinator ensures that satisfactory resolution is accomplished when resolving and problem-solving client issues as they are received.
JOB RESPONSIBILITIES
• Manages small scale client-specific projects throughout the lifecycle including project kickoff, monitoring project progress, ensuring on-time delivery and timely invoicing.
• Translates client requests and requirements into detailed, and solution review meetings to ensure client needs and expectations are met.
• Partners with account team members and/or the client during project kickoff and solution review meetings to ensure client needs and expectations are met.
• Ensures conflicts/issues are resolved to keep projects on track and maintains high quality standards in all client deliverables.
• Ensures accurate and timely invoices are generated by maintaining correct project details and supporting evidence, including change orders and rework, throughout the project lifecycle.
• Builds, supports, and maintains client portal and CRM application.
• Additional duties as assigned.
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