Sr. Manager, APAC Training Leader, Selling Partner Services
6 months ago
In this role you’ll lead a regional team of learning experience designers, trainers and training matter experts and program managers delivering critical learning experiences to thousands of team members. Doing this effectively requires strong relationship building skills as you’ll be partnering your team of training experts with operations partners, HR, program, product and business intelligence teams; a player/coach mindset as we rapidly test, learn, and iterate; an ability to invent & simplify to create solutions that effectively scale; all supported by a knowledge of learning and program best practices to develop your team.
Passion for people development is critical to success in this role. We think of people development two ways: as a product we’re responsible to deliver to the organizations we support; and as individual managers where you’ll be charged with empowering and elevating your team.
Key job responsibilities
• Represent Agent Development as the single threaded leader for training in APAC region (China, Japan, Korea, and Philippines).
• Work backwards in partnership with operations, product, and business leaders to execute the associate training roadmap.
• Lead a Learning Experience Design Localization team to create effective, engaging, defect-free content that thoughtfully progresses associates through their careers.
• Ensure operational effectiveness across training delivery and training matter expert teams, ensuring high readiness and occupancy worldwide.
• Monitor industry trends and apply best practices from outside and internal Amazon training teams.
• Understand and evaluate the operational performance of learners and direct teams to improve content and delivery to impact.
• Engage in and amplify Amazon's Diversity, Equity, and Inclusion plans to ensure Amazon is an inclusive place for all.
• Serve as an independent learning leader connecting with and driving joint initiatives with Learning & Development teams across Amazon.
BASIC QUALIFICATIONS
Bachelor's degree5+ years of team management experience
8+ years of product or program management, product marketing, business development, or operations experience
PREFERRED QUALIFICATIONS
Experience owning program strategy and end to end deliveryExperience in operational training strategy
Experience in a contact center environment
Experience leading training design and delivery teams
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