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Customer Success Manager APAC
4 months ago
If you're an online user, you’ve likely encountered those bad ads that disrupt your quest for a safe and clean browsing experience. Step into the heart of GeoEdge, where our cybersecurity prowess is fuelled by a vibrant and friendly work environment. Our dynamic team are hard at work, not only protecting ad platforms, app developers, website owners, and users from the menace of bad ads, but doing so in an atmosphere that resonates with intelligence, creativity, and genuine friendliness.
Our cutting-edge technology swiftly eliminates bad ads in real-time, before they can disrupt the online experience. As a tenacious bootstrapped startup with over a decade in the game, we thrive on challenges because we know that cyber challenges never rest – and neither do we
We are seeking a highly motivated and experienced Customer Success Manager to join our dynamic team in China. GeoEdge is the absolute market leader in the APAC region and we’re looking for a star that will help bring our relations with our customers and partners to the next level. As part of your mission, you will oversee all Account Management initiatives in the following APAC regions: China, Korea, Southeast Asia, and Australia.
You will build strong customer relationships, understand business objectives, and provide strategic guidance to achieve their goals. Additionally, you will collaborate with cross-functional teams to drive product adoption, resolve issues, and identify upselling and expansion opportunities. Our China portfolio will also incorporate Business Development strategies, facilitating the progression of new business within our sales pipeline.
If you possess the dual capabilities of a farmer, skilled in nurturing and cultivating existing relationships, and a hunter, adept at seeking out new opportunities, then we eagerly welcome you to apply your talents. Join us in turning the ordinary into extraordinary as we redefine the customer success experience.
Responsibilities:
- Serve as a trusted advisor to customers by utilizing your deep understanding of GeoEdge’s solutions to help achieve customers' business goals.
- Act as the customers advocate and collaborate with internal teams including product management, support, and sales to find and provide the best possible solutions.
- Build a long-lasting relationship with the customer both remotely and face to face while serving as the account technical and product POC.
- Translating, adapting and customizing presentations and promotional materials to resonate with diverse audiences and regional preferences.
- Business Development: Fostering robust relationships with potential clients and facilitating the progression of opportunities within our sales pipeline.
- Provide training and education on our products and new features through demos, webinars and training.
- Analyze and monitor client data to realize insights and optimizations and communicate those findings to the client.
- Work with internal stakeholders to support and drive successful renewals.
- Proactively manage client relationship; meet with clients on a regular basis to obtain feedback on our product, identify opportunities for improvements, assess utilization, build plans for maximum optimization.
- Develop individual account reviews for each customer to ensure adoption, expansion, and loyalty across your portfolio of customers.
- Stay up to date on industry trends and best practices and share knowledge and insights with the team.
- Own your accounts, build the relationship with the technical and management teams and with C-level executives.
Preferred Qualifications:
- 3+ years of tech B2B SaaS customer success, or working for a large ad exchange or account management experience working with mid to large, enterprise-level accounts.
- Ability to understand customer needs and requirements and translate them into actionable items and plans for the company's internal stakeholders.
- An analytical disposition. You're comfortable digging through data, manipulating it in excel, and drawing out impactful insights for your clients.
- You're curious and tech-savvy. You enjoy deep diving into the technical details and have the ability to demonstrate your technical depth and skills.
- Excellent communicator, native Chinese proficiency with fluent spoken and written English.
- Problem-solving skills: you’re a natural troubleshooter and process oriented.
- Experience working in the AdTech space – Must have
If you don’t meet all of the above, that’s okay We believe in hiring people with a passion to learn, grow and take on our exciting space.
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