Performance Improvement Implementation

2 months ago


Beijing, China Mercedes-Benz Full time
Tätigkeitsbereich:Marketing / Vertrieb / KommunikationFachabteilung:Dealer Performance ImprovementGesellschaft:Beijing Mercedes-Benz Sales Service Co., Ltd.Standort:Mercedes-Benz Sales Service Co., Ltd., BeijingStartdatum:sofortVeröffentlichungsdatum:..4Stellennummer:BEIRGArbeitszeit:Vollzeit BewerbenAufgaben

Objective of job
• Following BMBS network strategy, to support management team to generate insights and approach by conducting industrial research and deep dive, regarding MB’s network healthiness and strategic direcntions from retail/DG perspectives. 
• To support BU (mainly focus on CS) to develop sufficient retail programs for biz operation efficiency improvement, including fomulating practical modelling and tracking schemes, working pack, tool/kits, dignoses and dealer action pack.
• Analyze and mind operation data of biz performance, financial performances etc., aiming to develop up-to-date programs to tackle retail new trends and hook the high level needs under biz transformation

Main tasks Insight generation and and modelling to spport network healthy growth• Learn from retail (dealers, dealer groups, industry, marketing etc) top perfromers in terms of new trends on BEV, direct sales, experience, profitablitiy as well as core operation KPIs, to come up with insightful report to answer high level inquiries• Analyze retail data and diagnose potential reasons to link with root causes, leverage the outcomes from NI programs to set up clear mechanism for a biz evaluation model to demonstrate the holistic view of retail status to prepare further improvement actions with key biz partners under specific topics• Adopte innovation ideas (in terms of new methodology, up-to-date contents, hit-biz-agenda) into execution, to drive changes to meet the cost efficiency (optimize cost) and effective productivity (retail growth) requirement for internal and dealerships• By implementing new initiatives to verify the new approach is workable or not, and then formulate a standardize process/KPI scheme for network enhancement• Regularly & actively communicate with executives from internal and external to share the insights and support them on retail growth Performance improvement program development & reporting• By mapping core shareholder needs and briefing, to come up with best-fit program for retail improvement under the filed of KPI/efficiency/experience, in terms of concept, content development, mechanism/methodology development, tool kits etc. • Ensure the coaching contents are up-to-date • Plan improvement path and workflow, communicate and acquire support from related stakeholders• To validate and optimize initiative via omni-channels• Develop regular management reports and organize regular update meeting with management team, BUs or other stakeholders Execution of Performance Improvement Program•Follow project management process to ensure project timeline and quality: effective project management regarding timeline/deliverables, execution rhythm control, project scheduling, • Be able to deliver improvement methodology and management tools through fieldwork coaches evaluation and quality assurance through but not limited to FAQ, online coaching, e-learning, workshop, TTT and knowledge test as well as sampling check etc.• Conduct onsite/offsite review and analysis of focusing dealers’ operation and adjust methodology & tools accordingly• Supplier management and steering: prepare of relevant necessary documents to assure the project smoothly carried out by following purchase process, such as Concept paper, budget, PO creation, fieldwork quality etc. PMO – project synergy and quality assurance support• Work with PMO team, to support L4 build up a set of PMO management strucutures of key components, especially for quality contents review• Give constructive advice to data team aiming to build up a data matrix modelling within PIQualifikationen

Qualification 
o Skills –general skills, personality traits
• Strong capabilities to incubate or develop new program from zero to tackle high level perspectives
• Not afraid of failures and date to make the change 
• Effective communications: active listener and convince with influencing manners by aligning diff needs/interests from stakeholders

o Functionality Skills – Process and technical skills
• Profound knowledge on customer services, sufficient finance knowledge is a strong plus
• Professional on presentation and strong on data analysis (Power BI or Marco formular)
• Fluent in written and spoken English

o Experience and education
• Education: bachelor degree or above of Science and Engineering
• Experience: rich experience (over 8 year experience in relevant filed) in auto dealership CS operations or consulting field

o Management and leadership skills
• Cross team leadership to ensure various requirements goes to live
• Agile to drive key biz partners including internal counterparts and external suppliers to meet the evolving biz requirements

BenefitsMit­arbeiter EventsFlexible Arbeits­zeit möglichHybrides Arbeiten möglichGesund­heits­maß­nahmenMobilitäts­angeboteMit­arbeiter­rabatte möglichBarriere­frei­heitGute An­bindung

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