Global Forwarding Agent

3 months ago

Ningbo, China C.H. Robinson Full time

We’re C.H. Robinson, one of the world’s largest logistics platforms and we're looking for our next . Is that you? Are you detail-oriented, service-savvy and a problem-solver? If so, this might be the perfect role for you. As a Global Forwarding Agent, you will be your customers’ primary contact responsible for managing and operating the shipment lifecycle of their global freight.  

A successful Global Forwarding Agent thrives in a lightning-fast environment, finding swift resolutions to transportation and documentation problems. You’ll be very hands-on with your customers, working closely with them from the start of the shipment process. We offer a dynamic, industry-leading training program that jumpstarts your knowledge of C.H. Robinson and our systems and processes.  You will come out of this experience ready to be part of a high-performing team. Our successful Global Forwarding Agents go on to expand their careers with C.H. Robinson in Operations, Sales, or Account Management.

If this all sounds good, let’s talk more about what you’ll be working on.

Responsibilities:

Maintain Operational Excellence:

  • Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo. 
  • Apply industry knowledge and critical thinking to adapt processes and to create solutions in response to challenges both internally and externally.
  • Coordinate tasks on the shipments to meet all customer SOP requirements: booking approvals, processing pre-alerts, governmental filings, executing delivery, ensuring proper invoicing, etc.

Facilitate Relationships:

  • Collaborate with our international team members and third-party agents to ensure efficiency, excellent customer service and creative problem resolution.
  • Build great relationships with customers, responding timely and following up on issue resolution
  • Provide reporting and documentation support to internal and external customers.
  • Participate in customer business reviews.
  • Apply industry knowledge and critical thinking to adapt processes and to create solutions in response to challenges both internally and externally.

Required Qualifications:
  • High school degree or GED equivalent
  • Minimum of 1 year of Global Forwarding experience

Preferred Qualifications:
  • Values a diverse and inclusive work environment
  • Proficient in Microsoft Office Suite of programs
  • Excellent communication, prioritization, and multi-tasking skills
  • Proven track record of strong customer service skills, interacting with customers and being client focused
  • Excellent follow up with customers and the network
  • Critical-thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needs
  • High level of attention to detail
  • Ability to work in a fast-paced and deadline-driven environment
  • Bachelor’s degree

If this sounds like the job for you, let's talk We can't wait to hear from you

Equal Opportunity and Affirmative Action Employer

C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams.  We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

Your Health, Wealth and Self
Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide additional company benefits plan that matter to you most, including life and medical insurance/ Critical illness, accident death and disability Insurance, Paid time off (PTO), Paid Sick Leave, Holiday Allowance and among others, the opportunity to prosper in a Fortune company.

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