Assistant Manager, Customer Service, Solutions North China

3 months ago

Ningbo, China DSV Full time

Time Type:

Full Time

Working Location: 宁波北仑区出口加工区扬子江南路5号7号库。

General Responsibilities:

Support sales department to achieve annual department budget

Smooth communication with client representatives in various regions

Ensure customer’s satisfaction

Detailed Responsibilities:

Develop SOP regarding order flow and documentation based on Ningbo EPZ regulations and client requirements and proactive communication with customer to get them confirmed

Mapping out related KPI to tracking performance accordingly

Proactive problem solving, take the lead to handle contingent case if occur and actions as client instructions

Co-operate and negotiate with service providers to ensure service quality and reasonable rates;

Cost control in line with project overall target

Involved A/R and A/P issue to ensure health FIN condition

Team management such as job allocation, set objectives, motivate team members

Monitor team performance and improvement solution if needed

Continuous improvement task taker to maintain high level services to dedicated client

Enough training on subordinates and other cross functional colleagues if need

Communications

Internal – OPS team, freight forwarding team, FIN team

External – dedicated client, Broker

具体职责:

Competency & Qualifications:

Competency Requirements Desired Level*

Communication L4; Strong communication skill, service etiquette and real;

Customer Service L4; Strongly sales oriented with excellent service etiquette;

Team Work L4; Cooperative, and real team player with broad business insight;

People Management L4; Self disciplined and good time management;

Problem Solving L4; Strong analytical skills and be solution provider;

Result Orientation L4; Can use resources to achieve goals and objectives within timeline;

Qualifications Requirements

Knowledge & Skills Strong operational and warehouse management skills/strong interpersonal and

leadership skills:

Know-how of international forwarding ;

Skillful communication with internal and external

Good spoken & written English

Skills in MS-Office software

Education & Training University degree or above

Experience 7+ year work experiences in same industry with warehouse management

function, background for global 3PL/forwarder will be preferred;

Personal Characteristics Accountable and responsible, Positive attitude under high pressure, patience

DSV - Global Transport and Logistics

DSV leverer nogle af de allerbedste resultater inden for transport- og logistikbranchen. I driften såvel som alle øvrige funktioner arbejder 56.000 medarbejdere i mere end 80 lande dedikeret på at yde den bedst mulige service og skabe store kundeoplevelser. Hvis du har drive og talent og er klar til at tage ansvar, så giver vi dig muligheden for at udvikle dit potentiale og sætte fart på din karriere.

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