Customer Service Solutions Manager

2 months ago

Ningbo, Zhejiang, China DSV Full time

Job Summary:

We are seeking a highly skilled Customer Service Solutions Manager to join our team at DSV. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Support sales department to achieve annual department budget
  • Smooth communication with client representatives in various regions
  • Ensure customer's satisfaction
  • Develop SOP regarding order flow and documentation based on Ningbo EPZ regulations and client requirements and proactive communication with customer to get them confirmed
  • Mapping out related KPI to tracking performance accordingly
  • Proactive problem solving, take the lead to handle contingent case if occur and actions as client instructions
  • Co-operate and negotiate with service providers to ensure service quality and reasonable rates;
  • Cost control in line with project overall target
  • Involved A/R and A/P issue to ensure health FIN condition
  • Team management such as job allocation, set objectives, motivate team members
  • Monitor team performance and improvement solution if needed
  • Continuous improvement task taker to maintain high level services to dedicated client
  • Enough training on subordinates and other cross functional colleagues if need

Requirements:

  • Communication L4; Strong communication skill, service etiquette and real;
  • Customer Service L4; Strongly sales oriented with excellent service etiquette;
  • Team Work L4; Cooperative, and real team player with broad business insight;
  • People Management L4; Self disciplined and good time management;
  • Problem Solving L4; Strong analytical skills and be solution provider;
  • Result Orientation L4; Can use resources to achieve goals and objectives within timeline;

Qualifications:

  • Knowledge & Skills Strong operational and warehouse management skills/strong interpersonal and leadership skills:
  • Know-how of international forwarding;
  • Skillful communication with internal and external
  • Good spoken & written English
  • Skills in MS-Office software

About DSV:

DSV is a global transport and logistics company that delivers exceptional service and creates outstanding customer experiences. We are a team of dedicated professionals who work together to provide the best possible service and drive business results. If you have drive and talent and are ready to take on new challenges, we offer you the opportunity to develop your skills and accelerate your career.

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