Officer, Customer Service

1 month ago


SHANGHAI, China BASF SE Full time
Objectives:
- High quality monitoring of whole Order to Cash Process. Make sure order input and delivery in time.
- Take full responsibility of providing high quality and efficient customer service through daily customer management. Pro-actively manage the requirements from customers in in coordination with the sales, in order to secure and even expand business opportunities.
- Take ownership of OTC digital projects in ECR CSO team.
- Maintain daily relationship with customers. Enhance ECR China’s impression externally.

Main Tasks:
- Daily order processing. Be expert with the whole process of Order to Cash, including Master Data Maintain, Order Processing, Customer Credit Management, NCM Management, Logistic Tracking and Billing Tracking
- Order management performance monitoring using dedicated KPIs and reporting, and coordinate for the shipping and delivery, information/inventory/credit administration.
- Provide Order Management Related expertise and information to business, functional counterparts and customer services community for continuous process improvement and system harmonization.
- Support all kinds of UAT in system change and feedback to Information Services Team.
- Customers’ complaint handling and coordination internally.
- Implement key customer visits to hear the voice from customers. Collect customer idea. Drive weak point enhancement and change management in customer relationship. The purpose is to increase customer experience.

- University Degree
- 3 years + working experience in Supply Chain and Order to Cash function.
- 1 year employment contract with BASF
- Very good knowledge in SAP SD Module.
- Good mindset of customer oriented.
- Good presentation skill.
- Good data analysis skill.

请时刻警惕任何可能的招聘欺诈行为!请注意,巴斯夫绝不会在任何情况下向候选人以任何形式收取任何费用。

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