Desktop Support Engineer

2 weeks ago


Shanghai, Shanghai, China Excis Compliance ltd Full time

Main Responsibilities:

  • Provide primary and secondary support for customer inquiries.
  • Collaborate with external vendors to address complex AV issues.
  • Ensure prompt updates on problem status and solutions.
  • Keep track of ticket progress for reported incidents.
  • Handle installation, upgrades, and troubleshooting for various operating systems and software.
  • Basic knowledge of Mac system to assist Apple users.
  • Manage installation, upgrades, and troubleshooting for printers and computer hardware.
  • Perform routine maintenance on computers, laptops, and printers.
  • Carry out repairs on desktops, laptops, printers, and other authorized equipment.
  • Utilize diagnostic tools to troubleshoot network and workstation issues.
  • Have a wide IT background with basic comprehension of Networks, Servers, Audio/Visual, Smart Devices, and Telecoms.

Requirements:

  • Bachelor's Degree in Computer Science or related field.
  • CompTIA A+, Microsoft Certified Professional (MCP) or higher certifications.
  • Minimum of 18 months experience in IT.
  • Proficiency in Windows OS, Microsoft Active Directory, GPOs, MS Office 365, PC hardware, anti-virus solutions, and helpdesk systems.
  • Familiarity with mobile device management, enterprise encryption, and Windows PC/laptop management.
  • Demonstrated analytical and problem-solving skills.
  • Capability to multitask, set priorities, and meet SLA requirements.
  • Excellent communication, relationship-building, and customer service abilities.

In addition, the Band 2 Technician will provide guidance to Band 1 technicians and support Band 3 Engineers in resolving tickets.



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