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Customer Engagement Application Engineer

4 months ago

Shenzhen, Guangdong, China KLA Full time
Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies.

No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us.

KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays.

The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D.

Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world's leading technology providers to accelerate the delivery of tomorrow's electronic devices.

Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Group/Division


The Customer Engagement (CE) team is our field based, customer facing organization consisting of Technical Engagement Managers and Application Engineers.

The team partners closely with our customers to provide a comprehensive portfolio of products, software, and expertise, to help customers manage yield throughout their fabrication process-from research and development to final volume production.

Responsibilities of this group include maintaining strategic client relationships, partnering with our sales team in identifying and closing sales opportunities, ensuring our products meet performance capabilities & expectations, providing critical solutions for improved yield performance, and collecting requirements for future products by understanding customer processes and technology trends.

Partnering with our sales organization and factory divisions, this diverse and dynamic team helps ensure alignment between customer needs and product offerings to maintain a high level of customer satisfaction.

Job Description

Company Overview

Calling the adventurers ready to join a company that's pushing the limits of nanotechnology to keep the digital revolution rolling.

At KLA, we're making technology advancements that are bigger-and tinier-than the world has ever seen.

Who are we? We research, develop, and manufacture the world's most advanced inspection and measurement equipment for the semiconductor and nanoelectronics industries.

We enable the digital age by pushing the boundaries of technology, creating tools capable of finding defects smaller than a wavelength of visible light.

We create smarter processes so that technology leaders can manufacture high-performance chips-the kind in that phone in your pocket, the tablet on your desk and nearly every electronic device you own-faster and better.

We're passionate about creating solutions that drive progress and help people do what wouldn't be possible without us. The future is calling. Will you answer?

Group/Division


Enabling the movement toward advanced chip design, KLA's Measurement, Analytics and Control group (MACH) is looking for the best and brightest research scientists, software engineers, application development engineers and senior product technology process engineers to join our team.


The MACH team's mission is to collaborate with our customers to innovate technologies and solutions that detect and control highly complex process variations-at their source-rather than compensate for them at later stages of the manufacturing process.


With over 40 years of semiconductor process control experience, chipmakers around the globe rely on KLA to ensure that their fabs ramp next-generation devices to volume production quickly and cost-effectively.

Our MACH team develops leading-edge solutions for patterning process analytics and control technologies, thereby providing customers with critical insight at the feature level, field level and cross-wafer analysis.

Our teams also develop advanced modeling simulation, data analytics and process control modeling technologies.


As a member of the MACH team, you'll be joining the most sophisticated and successful process-control company in the semiconductor industryworking across functions to solve the most complex technical problems in the digital age.

Responsibilities

Respond to routine customer requests.

  • Provide technical support and execute detailed tool installation/upgrade test plans.
  • Perform routine problem diagnosis and problem resolution for wafer characterization at customer site.
  • Provide basic operational training to customers.
  • Execute project with supervision from manager or project lead.
  • Support preparation and demonstration of products to the customer base.
  • Upon reaching L2 product certification, assist training activities of new engineers.
  • Gather and feedback competitive information (when appropriate and feasible) to region RPM and/or TD.
  • Gather gap analysis and fab profile information to region RPM and/or TD.
  • Lead small projects.
  • Provide support during H2H, collaborations, beta projects, and gap analysis.
  • Contribute to SW development for engagement projects with division.
  • Execute detailed customer wafer characterization with minimal supervision.
  • Respond to customer requests and perform routine to moderately complex problem diagnosis and problem resolution.
  • Document technical solution and create best known methods (BKMs) on supported products.
  • Lead preparation and demonstration of products to the customer base.
  • Provide advanced operational training to customers.
Minimum Qualifications

Qualifications

  • MS/BS with 13 years experience or equivalent combination of education and experience in engineering applications.
  • Proficient in computer applications for data presentation and analysis.
  • Ability to effectively convey ideas through oral and written communications.
  • Proficient in the English language.
  • Ability to multitask in a constantly changing work environment.
  • Responsible working attitude and should be a team player.
  • Good working knowledge (implies understanding as well as the ability to apply theories and concepts in a variety of
circumstances) of customer processing knowledge.

  • Good working knowledge of various applications.
  • Ability to diagnose and resolve basic customer issues
  • Strong communication skills especially technical writing skills.

Preferred:

  • IC Fab process development experience is a plus.
  • Knowledge in defect detection, metrology, process control and yield management is a plus.
We offer a competitive, family friendly total rewards package.

We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer