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Senior F&B Sales Manager

4 months ago

Shenzhen, Guangdong, China Hilton Full time

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

The Senior Food & Beverage Sales Manager promotes the hotel and its outlets, achieving optimal sales at the best possible conditions for the company. This role handles the business of each Food & Beverage outlets in house. He / she implements all sales activities and maximizes business opportunities in his / her specific area of responsibility, under the general guidance and supervision of the Director of Food & Beverage / Food & Beverage Manager and in coordination with the Director of Operations. This role builds and maintains a quality database to broaden market reach and generate customer loyalty, creating awareness and build restaurants' reputation in the local market.

What will I be doing?

As the Senior Food & Beverage Sales Manager, you will be responsible for performing the following tasks to the highest standards:


• Implement all sales action plans related to the respective market as outlined in sales action plans with supervision under the Director of F&B / F&B Manager.


• Uncover the major causes of satisfaction and dissatisfaction and ensure that the information is communicated to those concerned, further up the hierarchy.


• Develop action plans to address shortfalls in standards and identify shortfalls before they affect customer service.


• Keep the team up to date on departmental, hotel and company activities through regular communication meetings and memos, including special events and promotions in the restaurant.


• Develop and implement department training plans to meet business needs.


• Assign projects and missions to facilitate personal development and that of the team.


• Ensure that the invoicing effectively corresponds to all services agreed upon and rendered.


• Maximize F&B revenue through each upsell opportunity whenever possible.


• Promote the hotel as often as possible through entertaining, conduction, site inspections, and presentations of the hotel, etc.


• Pay visits to former, existing and potential clients in view of entering into contracts with them, especially commercial accounts.


• Organize regular visits in accordance to a predetermined plan and maintain a good relationship with customers.


• Meet and accompany any top key accounts or VIP guests upon arrival to ensure satisfaction.


• Provide after-sales service and in particular, ensure that all guests complaints are taken seriously and discussed with the respective departments if necessary.


• Be well informed about the operations of all outlets especially in key departments.


• Keep a record on former, existing, potential F&B guests and make a profile of them by using the guest database tool.


• Prepare a tentative monthly schedule to record all sales and other related activities for the preceding month.


• Approach guests in each F&B outlet and Executive Lounge on a daily basis, specifically targeting certain guests.


• Collect guests' feedback and organize coordination meetings with the F&B team for sharing and improvement purpose on a weekly basis or whenever necessary.


• Be well informed of all market information by using competitor awareness tools, especially for key F&B competitors, their production and related promotions, reporting these to the Director of F&B / F&B Manager in a timely manner.


• Maintain a high level of exposure for the hotel in major market areas through sales calls or joint sales calls, telephone, fax, and written communications.


• Record all daily sales calls.


• Carry out any other reasonable duties and responsibilities as assigned.


• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

What are we looking for?

A Senior Food & Beverage Sales Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:


• 2-4 years managerial position in a 4 / 5-star category hotel.


• Familiar with computer systems.


• Motivated and committed, approaching all tasks with enthusiasm and seize opportunities to learn new skills or knowledge in order to improve personal performance.


• Flexible and responds quickly and positively to changing requirements including the performance of any tasks requested of you.


• Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.


• Diplomatic and shows enthusiasm and conviction that encourages guests to try new experiences.


• Strong F&B, Conference and Banqueting operations knowledge and skills.


• Strong leadership, people management and training skills.


• Guest oriented and able to confidently build and exceed service standards.


• Thorough knowledge of service, cost control in F&B, labour controls, beverage menu writing, maintenance, merchandising, computer and accountings.


• Strong interpersonal skills and attention to details.


• Key strengths (under the 9 competencies) in people management communication and planning.


• Thorough knowledge of restaurant operations including food, beverages, supervisory aspects,


• service techniques, and guest interaction.


• Considerable skills in math and algebraic equations using percentages.


• Able to communicate in English, both verbally and in writing, with guests and employees, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and to collect accurate information and to resolve problems.


• Able to work under pressure and deal with stressful situations during busy periods.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all