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Senior Account Manager
2 months ago
About the Role
The Senior Account Manager will be responsible for providing exceptional customer service and driving business growth through strategic account management. This role will involve building and maintaining strong relationships with key clients, identifying opportunities for upselling and cross-selling, and developing and implementing account plans to achieve business objectives.
Key Responsibilities
- Manage a portfolio of high-value accounts, providing proactive and reactive support to ensure customer satisfaction and loyalty.
- Develop and execute account plans to drive business growth, including identifying new sales opportunities and developing strategies to increase revenue.
- Build and maintain strong relationships with key clients, including senior-level executives, to understand their business needs and develop solutions to meet those needs.
- Collaborate with cross-functional teams, including sales, marketing, and product, to ensure alignment and effective execution of account plans.
- Provide regular business reviews and insights to clients, including market trends, competitor analysis, and industry insights.
- Develop and maintain a deep understanding of client businesses, including their products, services, and pain points.
- Identify and mitigate risks to ensure account growth and retention.
Requirements
- 3-5 years of experience in account management, sales, or a related field.
- Proven track record of driving business growth and increasing revenue.
- Exceptional interpersonal and communication skills, with the ability to build strong relationships with clients and internal stakeholders.
- Strong analytical skills, with the ability to analyze data and develop insights to inform business decisions.
- Ability to work in a fast-paced environment and adapt to changing priorities and deadlines.
- Proficiency in English, both written and verbal.
- Bachelor's degree required.
Preferred Qualifications
- Experience working in a cross-border environment.
- Strong data analysis skills, with the ability to develop and maintain complex spreadsheets and reports.
