Business Support Manager

1 month ago

Shanghai, Shanghai, China Stryker Full time

Why join Stryker?

We are proud to be named one the World's Best Workplaces and a Best Workplace for Diversity by Fortune Magazine Learn more about our award-winning organization by visiting

Our total rewards package offering includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards – not to mention various social and recreational activities, all of which are location specific.

Know someone at Stryker?

Be sure to have them submit you as a referrral prior to applying for this position. Learn more about our employee referral program )

Position summary:

This position is expected to lead team to provide overall support via local marketing/business/ regional hub for implants to enhance sales force efficiency

Essential Duties & Responsibilities: (Detailed Description)

Local Market Support:

  • Develop and execute new marketing plan to the sales force and coordinate with sales force to ensure that the agreed marketing plan is fully executed within the local market. Responsible for local market customization for all advertising and promotion campaigns.
  • Monitor the marketing database includes information of customers and key competitors.
  • Lead team to support sales force on the organization of local seminars and symposiums to ensure the maximum effectiveness of the marketing effort.
  • Work with Education/L&D team on the administration of sales, product training.
  • Plan the marketing expenses budget and manage the expenses effectively
  • Develop local marketing plan and provide day-to-day clerical support business team efficiently and on time

Business Support

  • Monitor the regular update of backlog report, the data accuracy into JDE system
  • Responsible for accurate sample inventory including lending/return records and annual sample stock take
  • Lead Business Assistants to support business team to liaise with operations on order & shipment issues
  • Manage import/export vendors to ensure efficiency and timely shipment

Sales Support

  • Monitor regional hub and sub-dealers of request collection and instrument allocation
  • Monitor the integration of tendering documents
  • Closely work with commercial team to formulate order requirements and provide up-to-date implants inventory analysis
  • Build up the process to manage the instrument flow, from company to warehouse, and from warehouse to hospital, etc.
  • Strengthen communication with Instrument Management team to work out and implement the procedure of instrument and sample distribution to ensure it is efficient and effective

Education & Experience:

  • Bachelor Degree in Marketing, Business Administration or related preferred
  • At least 5 years project, marketing or sales experience in medical devises or healthcare industry

Physical & Mental Requirements:

  • Excellent interpersonal and communication skills;
  • Good resources organization and planning capabilities;
  • Process improvement and change management capabilities

Leadership (People Management requirement)

Allocate work, provide leadership, guidance and management to staff, and provide coaching, constructive feedback and short-and-long term development opportunities for subordinates

About Stryker

Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at (http:)

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.


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