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Head of Customer Success Acceleration
4 months ago
Position:
Head of Customer Success Acceleration
Location:
Shanghai, China
Minimum Qualifications:
Bachelor's degree or equivalent practical experience
15 years of experience working in the Advertising or Media industry
5 years of experience managing teams
Ability to communicate in English and Mandarin fluently to support client relationship management in this region
Preferred Qualifications:
MBA degree
Experience in strategy consulting in a media or advertising industry
Knowledge of advertising solutions and the media landscape, both online and offline
Track record of successfully managing cross-functional and cross-regional partnerships
Ability to engage with and influence executive leadership with excellent communication skills
About the Job:
Responsibilities:
Lead a team of high performing Digital Marketing Strategists who work collaboratively with GrCN Mid Market Sales teams
Achieve goals and growth objectives for multiple segments at the cluster/market level
Coach your team to support and help advertisers maximize Opportunities, improve performance and enhance ROI across Lead Generation, Ecommerce and Multi-channel businesses
Collaborate cross-functionally with Sales, Marketing, Product and Program Management teams to enable Googles Go-to-Market strategy for Ads solutions across the Mid-Market segment of customers
Drive active partnership with Sales leadership to align priorities, address customer needs and achieve business goals, leveraging CSA service strategy (MoS, service segmentation)
About gTech:
gTech Global Customer Care (gGCC) is a solution-generating effort that helps our sales teams and advertisers. These solutions need to be scalable to support millions of customers worldwide.
In addition to troubleshooting on the customer side, we work with Sales, Product, and Engineering teams within Google to develop better tools and services and improve our products based on the evolving needs of our users.
As a cross-functional and global team, it's our job to help keep the lights on and the ads fresh.The gTech Ads GCS Customer Success Acceleration (CSA) team is designed to drive high value and impact for the largest small and medium businesses (MMS) in the GCS portfolio.
We develop customer-centric strategy and solutions to meet the business/marketing objectives of our advertisers, leveraging deep expertise in cross-product solutioning, insights and measurement.
Google creates products and services that make the world a better place, and gTechs role is to help bring them to life.
Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers complex needs.Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
Additional Information:
Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google's Applicant and Candidate Privacy Policy.
We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law.
See also Google's EEO Policy, Know your rights:
workplace discrimination is illegal, Belonging at Google, and How we hire. If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
To all recruitment agencies:
Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.
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