Multichannel Network Strategist

4 weeks ago


Shanghai, Shanghai, China Ikea Full time
Job Overview

As a Multichannel Network Strategist at IKEA, you will contribute to the development of tools, processes, and ways of working in co-creation with the groups function. Your responsibility will be to take the market implementation of globally developed tools, processes, and ways of working to enable the design, establishment, and continuous development of an efficient, effective, and end-to-end multichannel distribution network on the market in strong collaboration with the group function.

Key Responsibilities

• Contribute to the development of tools, processes, and ways of working in co-creation with the groups function.
• Take responsibility for the market implementation of globally developed tools, processes, and ways of working.
• Accountable for the creation and maintenance of the Multichannel Network Roadmap on the market.
• Organise communication and reporting of progress towards all relevant stakeholders through all stages of the multichannel network project(s).
• Responsible for preparing the investment request connected to Customer Fulfilment investments and the investment budget on the market level.

About This Role

In this role, you will have the opportunity to work in a dynamic and fast-paced environment, collaborating with cross-functional teams to drive business growth and innovation. You will be responsible for developing and implementing strategies to improve the efficiency and effectiveness of IKEA's multichannel distribution network, ensuring that our customers receive the best possible service. If you are a strategic thinker with excellent communication and project management skills, we encourage you to apply for this exciting opportunity.

Requirements

• Good business understanding: understanding of key performance measurement used to plan, follow up, and steer the business with a customer-centric approach.
• Very good knowledge of Multichannel Network related IKEA processes, supply chain, warehousing operations, and service business leading to an excellent customer fulfilment.
• Very good understanding of the customer and co-worker needs, demands, and expectations on the markets.
• Good knowledge of market/industry intelligence: applies market/industry knowledge to achieve organisational goals and objectives.
• Good knowledge of change management and leading in the unknown/exploring.
• Good knowledge of different leadership styles and needs as well as appropriate use for different situations.
• Stakeholder management: good knowledge of how to identify and involve relevant stakeholders in a project, process, or question to make things happen.
• Good financial competence: knowledge about how internal and external financials impact the business of IKEA and an understanding of how to communicate this financial impact to different target groups.
• Good knowledge of relevant IT systems/solutions/tools, calculation methods, and analysis within the function.

What We Offer

At IKEA, we offer a dynamic and supportive work environment, with opportunities for professional growth and development. We are committed to diversity and inclusion, and we strive to create a workplace where everyone feels valued and respected. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

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