Order Management Specialist

7 days ago


Shanghai, Shanghai, China Applied Materials Full time
Job Summary

This role focuses on providing exceptional customer service, managing orders, and developing relationships with customers. The ideal candidate will have a strong understanding of customer needs and be able to effectively communicate with them.

Key Responsibilities
  • Create quotations/opportunities in the ERP system and provide them to customers
  • Maintain accurate Sales Orders in the ERP system
  • Escalate and follow up on customer requirements not being met
  • Handle customer inquiries via phone, email, and fax
  • Generate reports & track orders, opportunities, booking, and shipment
Requirements
  • Demonstrates expanded conceptual knowledge in own discipline and broadens capabilities
  • Understands key business drivers; uses this understanding to accomplish own work
  • No supervisory responsibilities but provides informal guidance to new team members
  • Solves problems in straightforward situations; analyzes possible solutions using technical experience and judgment and precedents
Work Environment
  • Full-time position with occasional travel (up to 10% of the time)
  • Yes, relocation is not eligible for this position
Compensation Package

The estimated salary range for this role is $60,000 - $80,000 per year, depending on qualifications and location.



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