Order Fulfillment Specialist

2 weeks ago


Shanghai, Shanghai, China adidas Full time
Job DescriptionPosition Overview

Adidas seeks a highly motivated and detail-oriented Order Fulfillment Specialist to join our team. The successful candidate will be responsible for ensuring timely and accurate processing of DTC sales orders and return orders.

Key Responsibilities
  • Manage order books for own retail channel and e-commerce platform, ensuring all transactions align with adidas internal policies and procedures.
  • Process own retail orders for concept stores and factory outlets in a timely and accurate manner.
  • Coordinate return orders, address special requests from stores, and provide support for special return cases.
  • Follow up on outside challenge cases, update critical cases to supervisors, and handle delivery issue cases.
  • Provide training to own retail store or e-commerce staff on system updates and address DTC channels/OMB questions on availability and order status.
  • Support own retail and e-commerce specific tasks, understand business requests, and escalate or call out critical issues.
Key Relationships
  • Business Planning, Sales Operations, POPs, OMB
  • Tech Global/Local
  • Finance
  • Planning & Deployment
  • Demand Planning
  • SCD
  • Product Supply
  • DC
  • Stores
Requirements
  • College diploma or higher
  • 3–5 years of order processing, sales administration, or customer service experience
Skills and Abilities
  • Self-motivated and proactive
  • Ability to communicate well with channels
  • Team player
  • Strong computer skills in Excel, PBI, SAP, Power Point
  • Fluency in both oral and written English


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