Retail Order Fulfillment Specialist

3 days ago


Shanghai, Shanghai, China Humanscale Full time
Job Summary

This role involves managing end-to-end order fulfillment processes for retail business within designated territories, ensuring optimal shipping lead times and supporting the Senior Retail Sales Manager in providing after-sales services to Humanscale Retail Partners.

About Us

Humanscale is a leading provider of sustainable and ergonomic solutions for commercial and residential spaces. As a member of our team, you will be responsible for collaborating with third-party suppliers to optimize shipping times and working closely with operation personnel to ensure timely shipment.

Key Responsibilities
  • Stationed at assigned supplier facilities to monitor order fulfillment status, optimize shipping lead times, and collaborate with key stakeholders.
  • Work closely with the Retail Sales Manager to understand business expectations and manage sales orders in the ERP system with 100% data accuracy.
  • Manage retail inventory to maintain standard shipping lead times, handle customer queries, and provide after-sales services including warranty claims.
  • Collaborate with the Humanscale Quality team to resolve unconventional warranty cases, process customer accounts, and file documents.
  • Foster sustainable relationships and trust with dealers through open communication, manage monthly Warranty Service Reports, and perform other ad-hoc work requests from management.
Requirements
  • Bachelor's degree in Business Administration or relevant disciplines.
  • Proven 5+ years' experience in managing order fulfillment processes and handling after-sales services.
  • Imperturbable mindset, strong phone contact handling skills, active listening, and ability to multi-task, prioritize, and manage time effectively.
  • Strong problem-solving, communication, analytical, and interpersonal skills, with proficiency in ERP systems (Infor) and CRM preferred.
Salary Information

We offer a competitive salary range of $65,000 - $80,000 per annum, depending on experience and qualifications.



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