Order Fulfilment Specialist

7 days ago


Shanghai, Shanghai, China adidas Full time

Job Summary

We are seeking a highly motivated and organized Order Fulfilment Specialist to join our team at adidas. The successful candidate will be responsible for ensuring timely and accurate processing of DTC sales order books and return order books.

Key Responsibilities

  • Manage order books for own retail channel and eCom, ensuring all transactions adhere to adidas internal policies and procedures.
  • Process own retail orders for concept stores and factory outlets in a timely and accurate manner.
  • Handle return orders, special requests, and follow up on critical cases with the supervisor.
  • Provide training to own retail store or eCom staff on system updates and handle delivery issue cases.
  • Answer DTC channels/OMB questions on availability and order status.
  • Support own retail and eCom specific tasks, understanding business requests and escalating critical issues.

Key Relationships

  • Business Planning, Sales Ops, POPs, OMB
  • Tech Global/Local
  • Finance
  • Planning & Deployment
  • Demand Planning
  • SCD
  • Product Supply
  • DC
  • Stores

Requirements

  • College diploma or higher
  • 3 –5 years of order processing, sales administration or customer service experience

What We Offer

As an Order Fulfilment Specialist at adidas, you will have the opportunity to work in a dynamic and fast-paced environment, collaborating with cross-functional teams to drive business results.



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