Order Fulfillment Operations Specialist
6 days ago
Purpose & Overall Relevance for the Organization:
- Key Responsibilities:
In this role, you will be responsible for ensuring timely and accurate processing of DTC sales order books and return order books. Your duties will include managing order books for own retail channels and eCom, ensuring all transactions adhere to adidas internal policy and procedures.
- Core Responsibilities:
1. Order book management for own retail channel and eCom.
2. Ensure all transactions in the system stick to adidas internal policy and procedures.
3. Process own retail orders for concept stores and factory outlets within several systems in a timely and accurate manner.
4. Manage return orders from own retail stores and eCom, addressing special requests from stores and supporting special return cases from own retail stores and eCom.
5. Follow up on outside challenge cases from own retail stores and eCom, updating critical cases to supervisors in a timely manner.
6. Handle delivery issue cases from stores and eCom, providing training to own retail store or eCom staff on any system updates.
7. Provide information to DTC channels/OMB on availability and order status.
8. Support own retail and eCom specific tasks, understanding business requests and escalating or calling out for critical issues.
Key RelationshipsYou will work closely with various teams including:
- Business Planning, Sales Ops, POPs, OMB
- Tech Global/Local
- Finance
- Planning & Deployment
- Demand Planning
- SCD
- Product Supply
- DC
- Stores
To succeed in this role, you will need:
- Self-motivation and proactivity
- Effective communication skills to interact with various channels
- A team player mindset
- Strong computer skills in Excel, PBI, SAP, Power Point
- Fluency in both oral and written English
Minimum qualifications include:
- College diploma or higher
- 3 –5 years of order processing, sales administration or customer service experience
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