IT Operations Administrator
2 weeks ago
We are seeking a highly motivated and customer-focused IT Operations Administrator to join our team in the APAC region based out of Shanghai. The successful candidate will work as part of the IT Support team and will be a key point of contact for the End User community.
This is an excellent opportunity for someone with experience in a support role who is keen to develop their technical skills further. The ideal candidate will be passionate about delivering the highest standard of IT support, with a genuine interest in technology, its application, and its use in the business.
Key Responsibilities- Working within the IT Administration team, you will be a key point of contact for End User incidents & service requests.
- Helping to triage, taking ownership, trouble shooting and liaising with other IT teams in order to resolve and manage user expectations.
- Creating and maintaining accurate knowledge documentation quarterly.
- Execute all tickets and requests utilising best practices, adoption, and utilisation of technology, applications, and services.
- Working with the Lead IT Operations Administrator to identify trends and spot potential problems.
- Improving and iterating on service support provision to the office.
- Ensuring computers, printers, and other peripherals are operational.
- Providing support with hardware and software maintenance.
- To fulfil additional / ad hoc duties as needed in order to meet the needs of the business.
- Previous experience within an IT Support role.
- Customer-oriented, with a passion for delivering excellent service and for continuous improvement of services.
- Excellent communication skills, able to provide technical support over the telephone, Chat or face-to-face to a global audience.
- Professional manner with a strong work ethic.
- Good problem-solving skills, with a solution-focused approach.
- Ability to adapt and handle a constantly changing flow of support calls and walk-up technical assistance.
- Ability to multitask effectively during busy times and remain calm during stressful situations.
- A team player who can work within a framework of procedures and policies.
- Self-motivated and able to use initiative.
- Knowledge and some experience with products within the Microsoft Office 365 suite.
- Good working knowledge of Productivity and collaboration applications such as Teams, SharePoint, OneDrive, Intune, and Exchange would be advantageous.
- Knowledge and experience in Active Directory administration, including user maintenance, and configuring PCs and groups.
- Mobile Device Management.
- Able to learn quickly and work within a fast-paced environment.
- Desire to learn and to undertake on-the-job training and continuous personal development.
- Flexible and willing to work outside of the core hours when necessary.
- There may be some travel involved to offices globally.
- Active Directory, Exchange (both on-prem and O365),
- VMware
- MS Office standard workloads (EO, EoP, Office, PowerPoint)
- Apple hardware & OS (Mobiles/Mac's)
- HP Hardware
- Multi-Factor Auth setup (MS MFA, DUO)
- MS Intune
- Collaboration tooling such as Webex, Team Viewer, Zoom and MS Teams
- Windows 10/Windows 11
- iOS and Android support
- ITIL V3 or Above
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