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Commercial Underwriting Specialist
1 month ago
We are seeking a highly skilled Commercial Underwriting Teammate to join our team at eBay Management. As a key member of our Fraud and MP Policy Investigation teams, you will play a critical role in enabling a healthy and safe marketplace through mitigating risk and loss across multiple eBay sites.
Key Responsibilities- Conduct in-depth account/item reviews to assess the risk to eBay and our brand, including external and internal business issues, root cause analysis of escalations, and high-impact account-level and item actions.
- Monitor eBay incentive programs, specific site initiatives, and policy or process exception requests, collaborating with multiple departments and business units to support the safety of the site.
- Provide feedback on filter performance to LVIS and other support teams, handle escalations, and respond to appeals or manage customer inquiries through email channels.
- Consult with customers and other lines of business to help customers succeed on the platform, presenting case decisions and end-to-end customer experiences to leadership.
- 2 years of back-office e2m experience.
- Excellent verbal and written communication skills in English.
- Good writing and reading Japanese skills.
- Ability to work in a fast-paced environment, manage time efficiently, and drive impact to process and tools.
eBay is an equal opportunity employer. We are committed to ensuring digital accessibility for people with disabilities. If you have a need that requires accommodation, please contact us at.
