Commercial Underwriting Professional
2 weeks ago
At 0098 eBay Management, we're committed to creating a safe and trusted e-commerce environment for our customers. Our platform empowers millions of buyers and sellers in over 190 markets worldwide.
Our Fraud and MP Policy Investigation teams play a critical role in mitigating risk and loss across multiple eBay sites. They identify complex trends, conduct deep dive case reviews, and partner with business units to prevent fraudulent activities.
Key Responsibilities:
- Conduct in-depth account and item reviews to assess risk and identify potential threats.
- Use filters, member reports, and account reviews to make informed decisions on each case.
- Identify and document trends, providing feedback to leadership and risk/trust business units.
- Provide feedback on filter performance to LVIS and other support teams.
- Handle escalations and provide summaries upon request from leadership.
- Respond to appeals or manage customer inquiries through email channels.
- Consult with customers and other lines of business to help them succeed on the platform.
- Present case decisions, including end-to-end customer experiences, to leadership.
Requirements:
- 2 years of back-office e2m experience.
- Excellent verbal and written communication skills in English.
- Good writing and reading Japanese skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
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