Game Delivery Specialist

4 weeks ago

Shanghai, Shanghai, China Riot Games Full time

Riot Games is seeking a skilled Game Delivery Specialist to join our team in China. As a key member of our Live Operations team, you will be responsible for working with our partner to support deploying and updating our game to our players in China. Your primary focus will be on improving our product delivery pipeline with a continuous delivery mindset, using both process and technology at your disposal.



You will be involved in various aspects of game delivery, including release planning, deployment process, release protocols, and pipeline management. Your goal will be to ensure that we are delivering the best player experience and providing solutions on how we can prevent and mitigate player pains.



To be successful in this role, you will need to have a strong understanding of ITIL/DevOps practices and procedures in a SaaS environment. You will also need to be able to communicate effectively with both technical and non-technical stakeholders, and be able to craft efficient and clear messages to any size group or situation.



We are looking for a team player who is passionate about games and has a healthy disregard for constraints. If you are a communication authority who can wrangle processes and organize teams to keep momentum building, fostering teamwork and continuous improvement across the organization, then we want to hear from you.



Responsibilities




  • Work closely with our partners on release planning, deployment process, release protocols, pipeline management to ensure that we are delivering the best player experience and provide solutions on how we can prevent and mitigate player pains.
  • Maintain our development environment, optimize our development pipeline, challenge the impossible as you improve upon our continuous deployment process.
  • Keep daily documentations about detailed release details of the game, inform stakeholders and cooperate with other pillars for optimization.
  • Bridge the gap between development and operations by facilitating discussions and making decisions that impact the live service and our players.
  • Collaborate all necessary parties across Riot and external partners to establish best practices and Service Level Agreements (SLAs) for the live operation of our game.
  • Promote and spread the release culture and continuous improvement mindset throughout the entire organization.


Required Qualifications:




  • 3+ years of experience in a Release Manager or related role in the game industry.
  • Experience submitting to mobile and/or console app stores
  • Strong project management skills and pipeline management.
  • Experience working with ITIL/DevOps practices and procedures in a SaaS environment
  • Bilingual Fluency: English and Mandarin


Desired Qualifications:




  • Experience with full-lifecycle feature or product release, from ideation to launch
  • Experience in overseas games release


We are an equal opportunities employer and welcome applications from diverse candidates. We are committed to creating an inclusive and diverse workplace where everyone can thrive.



Our Perks



Riot Games fosters a player and workplace experience that values teamwork embodied by the and. Our culture embraces differences as a strength, and our values are the guiding principles for how we approach work. We are committed to putting diversity and inclusion (D&I) at the center of everything we do, and promoting a fair and collaborative culture where Rioters treat one another with dignity and respect.

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