Hotel Guest Services Representative
2 weeks ago
We are seeking a highly skilled Guest Relations Officer to join our team at a 5-star hotel in Chengdu's city center. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.
Key Responsibilities- Welcoming guests and providing personalized service
- Attending to special guests and addressing their inquiries
- Preparing welcome folders and providing information about hotel amenities and services
- Anticipating guest needs and building rapport with customers
- Addressing customer complaints and escalating to the Guest Relations Manager when necessary
- Recording information in the logbook daily
- Ensuring compliance with health and quality standards
- Bachelor's degree and above
- Proficiency in English; knowledge of Mandarin is preferred
- Experience in front desk or restaurants is preferred
- Proficient in the use of Microsoft Office
- Competitive monthly salary of 12,000 to 15,000 RMB commensurate with experience and qualifications
- Accommodation provided
- Meals on working days provided
- Medical insurance
- Work and residence permit sponsored
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Guest Services Manager
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