Hotel Guest Services Representative

2 weeks ago


Chengdu, Sichuan, China eChinaCareers Full time
About the Role

We are seeking a highly skilled Guest Relations Officer to join our team at a 5-star hotel in Chengdu's city center. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities
  • Welcoming guests and providing personalized service
  • Attending to special guests and addressing their inquiries
  • Preparing welcome folders and providing information about hotel amenities and services
  • Anticipating guest needs and building rapport with customers
  • Addressing customer complaints and escalating to the Guest Relations Manager when necessary
  • Recording information in the logbook daily
  • Ensuring compliance with health and quality standards
Requirements
  • Bachelor's degree and above
  • Proficiency in English; knowledge of Mandarin is preferred
  • Experience in front desk or restaurants is preferred
  • Proficient in the use of Microsoft Office
What We Offer
  • Competitive monthly salary of 12,000 to 15,000 RMB commensurate with experience and qualifications
  • Accommodation provided
  • Meals on working days provided
  • Medical insurance
  • Work and residence permit sponsored


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