Customer Service Representative
1 week ago
Job Summary
We are seeking a highly skilled Customer Service Representative to join our team at Agilent Technologies Inc. This role will be responsible for providing exceptional customer service and support to our clients, ensuring their needs are met and exceeded.
Key Responsibilities
- Provide pre-sales and post-sales consulting to customers, addressing their inquiries and resolving issues in a timely and professional manner.
- Manage and coordinate the end-to-end customer experience, from order to installation, ensuring seamless delivery of our products and services.
- Act as a liaison between customers and internal organizations, such as Sales, Manufacturing, Logistics, and Service Delivery, to resolve customer inquiries and issues.
- Influence changes to production and shipping schedules, as well as price changes, to meet customer needs.
- Identify and follow up on business opportunities to drive growth and revenue.
- May be responsible for project management of country, regional, or multi-country projects.
- May require ability to read and write in one or more languages.
Requirements
- Bachelor's or Master's Degree or equivalent.
- Post-graduate certification and/or license may be required.
- Typically, at least 1-2+ years of relevant experience.
What We Offer
Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other protected categories under all applicable laws.
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