Senior Store Operations Manager
1 month ago
About This Role
We are seeking a highly motivated and experienced Store Manager to join our team at BALENCIAGA FASHION SHANGHAI CO. LTD. As a Store Manager, you will be responsible for overseeing the daily operations of our store, including sales, visual merchandising, and client service.
Key Responsibilities
- Manage a retail sales team to achieve sales targets and provide excellent customer service.
- Oversee daily store operations, including sales, visual merchandising, and inventory management.
- Lead and motivate the retail sales team to provide excellent customer service and achieve sales targets.
- Ensure operational effectiveness and efficiency in accordance with Balenciaga's standards and requirements.
- Attract, develop, and retain talent by creating a positive work environment and a feedback culture.
- Build customer database and maintain a good relationship with valuable customers and VIP.
Requirements
- Prior experience in retail and customer services industry with people and store operation management.
- Inclusive leadership style and excellent organizational skills.
- Adaptability, persuasiveness, risk-taking, and dynamic.
- High sensitivity to clients' experiences and loyalty.
- Good command of both spoken and written English and Chinese.
- Good PC skills such as MS Office and other digital tools.
About Us
BALNCIAGA FASHION SHANGHAI CO. LTD is committed to fostering a diverse workforce and creating a stimulating and fulfilling workplace environment. We empower leaders to create, build, and sustain high-performing teams that excel in execution. We guide every employee to reach their full potential in our company.
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