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Retail Store Operations Manager

4 weeks ago

Kunming, Yunnan, China Burberry Limited Full time
Role Overview

We are seeking a highly skilled Retail Store Operations Manager to join our team in Beijing, China. As a key member of our retail operations team, you will be responsible for delivering exceptional customer service, maximizing sales, and maintaining high standards of store operations.

Key Responsibilities
  • Lead a team of employees to provide excellent customer service and meet store targets.
  • Effectively manage customer complaints and resolve issues promptly.
  • Maximize sales through effective use of available resources and leading the sales team to achieve maximum sales while minimizing losses.
  • Ensure that products are displayed effectively and comply with global product and visual standards.
  • Develop and implement training programs to enhance sales skills and product knowledge among employees.
  • Ensure the store operates efficiently, maintains accurate inventory levels, and provides guidance when necessary.
  • Control losses within budget and conduct regular store audits to identify areas for improvement.
  • Manage labor costs and employee turnover rates within budget.
  • Maintain the highest standards of housekeeping and visual merchandising within the store.
  • Provide effective democratic leadership to employees.
  • Promote career development and succession planning within the store.
Requirements
  • Bachelor's degree or higher.