Burberry Sales Professional

1 month ago


Kunming, Yunnan, China Burberry Limited Full time
Job Overview

We are seeking a highly motivated and customer-focused Sales Professional to join our team at Burberry Limited in Beijing. As a key member of our sales team, you will be responsible for delivering exceptional customer service and driving sales growth.

About the Role

In this role, you will provide inspiring store sales experiences, maximize daily sales, and support store operations. Your primary objective will be to consistently deliver high-quality service to customers, meet sales targets, and contribute to the overall success of the store.

Responsibilities
  • Continuously provide excellent customer service
  • Maintain a professional image consistent with Burberry brand standards and company dress code requirements
  • Understand customer needs and employ effective sales strategies to drive sales
  • Cultivate strong product knowledge, address customer objections, and offer relevant add-on products
  • Gather customer information and build customer history databases
  • Efficiently handle phone bookings, inquiries, and various in-store promotional activities
  • Be familiar with customer complaint procedures and resolve issues promptly
  • Stay informed about store sales goals and strive to achieve category and store sales objectives
  • Restock merchandise to ensure adequate inventory levels
  • Participate in store inventories and ensure accurate stock quantities
  • Ensure all products have correct labels and descriptions
  • Assist with receiving and shipping merchandise as required
  • Familiarize yourself with and effectively execute all sales processes, including refunds, exchanges, GST, customer complaints, and cash handling (cash, credit card authorization, deposits)
  • Familiarize yourself with and adhere to employee internal purchasing policies
  • Familiarize yourself with and follow store health and safety protocols and attend health and safety, loss prevention training sessions as required
  • Actively participate in employee training and store meetings
  • Maintain a clean and organized store environment
  • Complete tasks assigned by store managers or supervisors as required
  • Work weekends and holidays as needed
  • Contribute to ensuring smooth store operations outside working hours
Personal Profile

A successful candidate should possess excellent communication skills, a strong work ethic, and a customer-centric approach. They should also be proficient in English and Mandarin Chinese.

The ideal candidate will have at least 2 years of experience in the fashion retail industry, preferably in luxury goods.



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