Compliance Account Manager

1 week ago

Shenzhen, Guangdong, China Amazon (Shanghai) International Trading Company Limited Shenzhen Branch - K17 Full time
Job Title: Compliance Account Manager

Amazon (Shanghai) International Trading Company Limited Shenzhen Branch - K17 is seeking a highly skilled Compliance Account Manager to join our China Global Selling team. As a key member of our team, you will be responsible for providing world-class support to our Selling Partners, ensuring compliance with Amazon's policies and procedures.

Key Responsibilities:
  • Provide prompt and efficient service to Amazon Selling Partners, including the escalation of issues as needed.
  • Evangelize on Compliance requirements, Amazon programs, and products through effective communication channels.
  • Maintain a positive and professional demeanor, portraying the company in a positive light and effectively managing sensitive issues.
  • Actively seek solutions through logical reasoning and data interpretation skills, identifying trends and improvement suggestions.
  • Liaise with other departments to resolve Selling Partners' issues and questions.
  • Demonstrate excellent time-management skills and the ability to work independently with good prioritization.
  • Maintain high performance metrics, including quality, productivity, and program goals.
Requirements:
  • 3+ years of experience in customer engagement, project management, and/or operations.
  • Experience within a customer service environment, with a desire to expand skills into new areas.
  • Ability to think creatively, deal with ambiguity, and manage changing priorities.
  • Technical savvy, with a strong understanding of Internet and AI concepts.
  • Enthusiasm and strong self-motivation.
  • Excellent time management skills, with a high degree of flexibility and ability to work independently.
  • Demonstrate effective communication, composure, and professional attitude.
  • Exemplary performance record, particularly with regard to quality and productivity.
  • Required skills include MS Office Applications (e.g. Excel) and basic knowledge of SQL/VBA/Tableau.
  • Proficient in both English and Chinese verbal and written communication.
  • Good data analytical skills.
  • Strong ownership and a solid 'can-do' attitude.
Preferred Qualifications:
  • Business acumen in areas of Global e-commerce and retail.
  • Committed customer advocate, driving process and tool improvements.
  • Success in managing dynamic account portfolios.
  • Experience in strategy planning, consulting, or marketing.
  • Data analysis experience (one of SQL/Python/R/Spark skills).
  • Ability to dive into ambiguous cases and sort out solutions.
  • Work with partners to drive adoption and implement solutions.
  • Experience with cross-border e-commerce compliance on product/trade/environmental compliance, and/or global tax/European Value Added Tax (VAT) a plus.

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