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Field Service Engineer 4
2 months ago
Lam Research is seeking a highly skilled Field Service Engineer to join our Customer Support Business Group. As a key member of our team, you will be responsible for providing exceptional customer support and ensuring the operational excellence of our complex semiconductor equipment.
Key Responsibilities- Provide on-site repair, maintenance, and installation services for Lam's electro-mechanical and electronic systems at customer sites.
- Analyze and troubleshoot issues with Lam products to minimize downtime and equipment malfunctions.
- Stay up-to-date on semiconductor capital equipment and Lam products through ongoing learning and training.
- Partner with customers to deliver exceptional customer satisfaction and build trust.
- Lead improvement programs and provide technical instruction and mentoring to junior engineers.
- Bachelor's degree in Electronics, Engineering, or related field and 8+ years of experience; or Master's degree with 6+ years; or equivalent work experience.
- Previous experience in installation, maintenance, repair, or troubleshooting of semiconductor capital equipment.
- Proficiency in interpreting electrical and mechanical schematics, diagrams, and operation manuals.
- Able to work in a clean room environment while wearing personal protective safety equipment.
- Frequent travel, domestically and internationally, based on customer needs.
- Proficiency in basic computer skills and familiarity with common office software.
- Communication skills, both written and verbal, in English.
- Solid analytical, problem-solving, and decision-making skills.
Lam Research is an equal opportunity employer committed to diversity and inclusion. We believe in creating a workplace where every individual feels valued, included, and empowered to achieve their full potential. We offer a variety of work location models, including On-site Flex and Virtual Flex, to support the needs of each role.
