Field Application Specialist
3 weeks ago
Job Summary
ASML is seeking a Field Application Specialist to work in Customer Support or BL Apps, with the ability to work in the field or at HQ. The ideal candidate will have a BSc in a technical field and limited experience.
Key Responsibilities
- Escalation support: Contribute to service order actions and problem description clarification.
- New product/service development: Find the right channel to report VOC related to existing product functionality to product teams.
- New product/service roll out: Execute predefined and standard tasks, such as part of a beta test plan or creating section of knowledge documents.
- Node solution definition: Execute analysis work within a single competence/domain, typically following predefined paths.
- Node solution integration: Execute detailed plans while supervised by others.
- Knowledge sharing: Share own findings and wow with the rest of the team.
- Operational excellence: Know and adhere to existing processes and rules, highlighting improvement proposals in daily work.
- Business Support: Set priorities in daily work based on operational business sense, understanding customer-driven impacts and KPIs.
- Customer Demo: Support in demo preparation, execution, and logistics.
- Data analysis: Collect data, perform data checks, and process data to perform technical analysis using established tools and methods.
Diversity and Inclusion
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. We recognize that diversity and inclusion is a driving force in the success of our company.
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