Technical Support Specialist, Field Applications

2 weeks ago


Hefei, Anhui, China ASML Full time

Job Summary


ASML is seeking a Technical Support Specialist, Field Applications to join our team. As a key member of our technical support team, you will work closely with project leaders and other team members to resolve technical issues and provide support for sustaining, NPI, or customer projects.



Duties and Responsibilities



Escalation Support



  • Contribute to service order actions and problem description clarification.


New Product/Service Development



  • Find the right channel to report VOC related to existing product functionality to product teams.


New Product/Service Rollout



  • Execute predefined and standard tasks, such as part of a beta test plan, or create sections of knowledge documents.


Node Solution Definition



  • Execute analysis work within a single competence/domain, typically following predefined paths, and review work with others before formally sharing.


Node Solution Integration



  • Execute detailed plans while supervised by others.


Knowledge Sharing



  • Share own findings and wow with the rest of the team.


Operational Excellence



  • Know and adhere to existing processes and rules, highlight improvement proposals in own daily work, and understand the impact of non-quality and own contribution to it.


Business Support



  • Set priorities in daily work based on operational business sense, understanding customer-driven impacts and KPIs (tool down, layer down, rework, scrap), and speak up and trigger VoC.


Customer Demo



  • Support in demo preparation, execution, and logistics.


Data Analysis



  • Collect data, perform data checks, and process data to perform technical analysis using established tools and methods, and usage of default toolsets and analysis methods as explained.


Diversity and Inclusion


ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train, and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.


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