Technical Product Support Specialist
1 month ago
At Applied Materials, we are seeking a highly skilled Technical Product Support Specialist to join our team. As a Technical Product Support Specialist, you will be responsible for providing technical assistance to our Customer Engineers in diagnosing, troubleshooting, and debugging complex technical issues remotely and onsite when needed.
Key Responsibilities:- Provide technical support to Customer Engineers, utilizing specialized depth and/or breadth of expertise on semi-conductor equipment.
- Evaluate data, identify top technical issues, and develop plans to resolve them.
- Review and update documentation, knowledge databases, and Best Known Methods (BKMs).
- Review and provide input on technical training programs.
- Travel and provide onsite technical support as needed.
- Bachelor's Degree with at least 5 years of hands-on experience on PDC OPWI/Enlight products, or Master's Level Degree with at least 3 years of experience.
- PDC OPWI/Enlight product specific knowledge and ability to troubleshoot remotely.
- Strong interpersonal skills to build a network of individuals from various groups within the company.
- Ability to use independent discretion and judgment to determine what issues should be supported at your level and what issues need to be escalated.
- CE 4, CE 5 with 5+ years of experience on OPWI/Enlight systems.
- Proficient in English language both written and verbal.
- Ability to handle multiple escalations simultaneously.
- Ability to develop and communicate effective plans of action to resolve complex technical issues.
This is a full-time position with 25% travel required. If you are a motivated and experienced Technical Product Support Specialist looking for a new challenge, please submit your application.
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