Technical Product Support Specialist

2 months ago


Hefei, Anhui, China Applied Materials Full time
Job Title: Technical Product Support

At Applied Materials, we are seeking a highly skilled Technical Product Support Specialist to join our team. As a Technical Product Support Specialist, you will be responsible for providing technical assistance to our Customer Engineers in diagnosing, troubleshooting, and debugging complex technical issues remotely and onsite when needed.

Key Responsibilities:
  • Provide technical support to Customer Engineers, including remote and onsite assistance.
  • Evaluate data, identify top technical issues, and develop plans to resolve them.
  • Review and update documentation, knowledge databases, and Best Known Methods (BKMs).
  • Review and provide input on technical training programs.
  • Travel to customer sites as needed to provide onsite technical support.
Requirements:
  • Bachelor's Degree with at least 5 years of hands-on experience on PDC OPWI/Enlight products.
  • Or Master's Level Degree with at least 3 years of experience.
  • Strong technical knowledge of semi-conductor equipment and ability to troubleshoot remotely.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
Preferred Qualifications:
  • CE 4, CE 5 with 5+ years of experience on OPWI/Enlight systems.
  • Proficient in English language both written and verbal.
  • Ability to handle multiple escalations simultaneously.
  • Ability to develop and communicate effective plans of action to resolve complex technical issues.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and experienced Technical Product Support Specialist looking for a new challenge, please submit your application.



  • Hefei, Anhui, China Applied Materials Full time

    Job Title: Technical Product SupportAt Applied Materials, we are seeking a highly skilled Technical Product Support Specialist to join our team. As a Technical Product Support Specialist, you will be responsible for providing technical assistance to our Customer Engineers in diagnosing, troubleshooting, and debugging complex technical issues remotely and...


  • Hefei, Anhui, China ASML Full time

    About ASMLASML is a leading provider of lithography systems for the semiconductor industry.Salary$80,000 - $120,000 per year, depending on experience and location.Job DescriptionWe are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support to customers,...


  • Hefei, Anhui, China ASML Full time

    Job SummaryAs a Technical Field Support Specialist at ASML, you will be responsible for installing, upgrading, and maintaining equipment at customer locations. This includes unloading components, inspecting for damage, assembling, aligning, and testing the equipment.Key ResponsibilitiesInstall and upgrade equipment at customer locations, including equipment...


  • Hefei, Anhui, China ASML Full time

    Job SummaryASML is seeking a Technical Support Specialist, Field Applications to join our team. As a key member of our technical support team, you will work closely with project leaders and other team members to resolve technical issues and provide support for sustaining, NPI, or customer projects.Duties and ResponsibilitiesEscalation SupportContribute to...


  • Hefei, Anhui, China ASML Full time

    Job SummaryWe are seeking a highly skilled Technical Solutions Specialist to join our team at ASML. As a key member of our organization, you will be responsible for providing technical support and solutions to our customers and internal stakeholders.Key ResponsibilitiesContribute to service order actions and problem description clarification.Create basic...


  • Hefei, Anhui, China Corning Full time

    As a Technical Process Specialist at Corning, you will work closely with the plant cross-function team and CET Division Engineering team to provide engineering expertise for Plugging and APT process optimization and performance improvement. Responsibilities include:• Supporting day-to-day production and enforcing rigorous discipline for process control•...


  • Hefei, Anhui, China Continental Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Administrative Assistant to Head of Production to join our team at Continental. In this role, you will provide administrative support to the Head of Production, assist with daily administrative tasks, and contribute to the smooth operation of our production team.Key Responsibilities• Assist...


  • Hefei, Anhui, China Continental Full time

    Job SummaryAs an Administrative Support Specialist at Continental, you will provide administrative support to the production manager and operational team. Your responsibilities will include calendar management, headcount, cost, and production KPI tracking, as well as arranging meetings and drafting meeting minutes.Key ResponsibilitiesAssist the production...


  • Hefei, Anhui, China Continental Full time

    Job SummaryAs an Administrative Support Specialist at Continental, you will assist the Head of Production in daily administrative tasks, providing operational support and tracking assignments and tasks from superiors. Your responsibilities will include calendar management, headcount, cost, and production KPI tracking, as well as helping to arrange meetings...


  • Hefei, Anhui, China 3M Full time

    About 3MAs a global leader in innovation, 3M provides its employees with the freedom to explore and encourages curiosity and creativity. By embracing diverse thinking and taking risks on new ideas, we gain new insights that drive our success.SalaryWe offer an estimated annual salary of $120,000 for this role, based on industry standards and location.Job...


  • Hefei, Anhui, China HITACHI ENERGY HEFEI TRANSFORMER CO., LTD. Full time

    Job SummaryWe are seeking a highly motivated and results-driven Service Sales Support Specialist to join our team at HITACHI ENERGY HEFEI TRANSFORMER CO., LTD. This role will be responsible for driving effective and continuous service market development in our responsible territory through collaboration with stakeholders.Key ResponsibilitiesEnsure adherence...


  • Hefei, Anhui, China ASML Full time

    At ASML, we are seeking a highly skilled and experienced individual to fill the role of Technical Equipment Installation Specialist. This position is responsible for installing and upgrading ASML DUV systems at customer sites, ensuring that all work is completed to the highest standards of quality and safety.The successful candidate will have a strong...


  • Hefei, Anhui, China Corning Full time

    Job Title: IT SpecialistJob Summary:We are seeking an IT Specialist to join our team at Corning. The successful candidate will provide daily IT service by coordinating with Global/Regional IT resources and respond promptly to urgent manufacturing issues.Key Responsibilities:Act as the primary contact point for IT-related requirements and respond timely to...


  • Hefei, Anhui, China ASML Full time

    Job SummaryWe are seeking a highly skilled Customer Support Engineer to join our team at ASML. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers, ensuring their equipment is running smoothly and efficiently.Key ResponsibilitiesEvaluate and diagnose complex technical issues and provide...


  • Hefei, Anhui, China 3M Full time

    About 3M3M is a company that values innovation and creativity. We encourage our employees to explore new ideas and take risks on new projects.Job DescriptionWe are seeking a technical professional to join our team. The ideal candidate will have a strong background in technical innovation and a passion for problem-solving.Key Responsibilities• Develop and...


  • Hefei, Anhui, China Corning Full time

    At Corning, we're shaping the future of technology and innovation. As a Product Innovation Specialist, you'll play a key role in driving the development of new products that transform industries and improve lives.Key Responsibilities:Develop and implement new product development strategies to meet business objectives.Collaborate with cross-functional teams...


  • Hefei, Anhui, China ASML Full time

    Job DescriptionKey ResponsibilitiesEvaluate and diagnose equipment problems to identify root causes and implement effective solutions.Expedite issue resolution by escalating complex problems to specialized teams and collaborating with cross-functional groups.Work closely with colleagues, customers, and field support to isolate and resolve technical...


  • Hefei, Anhui, China 3M Full time

    About 3M3M is a company that values innovation and creativity. We encourage our employees to explore new ideas and take risks on new projects.Job Description:We are seeking a talented individual to join our team as a Sr. Technician. As a member of our team, you will have the opportunity to apply your technical expertise to develop innovative solutions.Key...


  • Hefei, Anhui, China Corning Full time

    About the Role:We are seeking a highly skilled Product Innovation Specialist to join our team at Corning. This individual will be responsible for driving the successful launch of new products across various industries, ensuring seamless transitions and meeting targeted performance metrics in quality, cost, and delivery.Key Responsibilities:Oversee the...


  • Hefei, Anhui, China ASML Full time

    Job SummaryASML is seeking a Field Application Specialist to work in Customer Support or BL Apps, with the ability to work in the field or at HQ. The ideal candidate will have a BSc in a technical field and limited experience.Key ResponsibilitiesEscalation support: Contribute to service order actions and problem description clarification.New product/service...