Technical Product Support Specialist
2 months ago
At Applied Materials, we are seeking a highly skilled Technical Product Support Specialist to join our team. As a Technical Product Support Specialist, you will be responsible for providing technical assistance to our Customer Engineers in diagnosing, troubleshooting, and debugging complex technical issues remotely and onsite when needed.
Key Responsibilities:- Provide technical support to Customer Engineers, including remote and onsite assistance.
- Evaluate data, identify top technical issues, and develop plans to resolve them.
- Review and update documentation, knowledge databases, and Best Known Methods (BKMs).
- Review and provide input on technical training programs.
- Travel to customer sites as needed to provide onsite technical support.
- Bachelor's Degree with at least 5 years of hands-on experience on PDC OPWI/Enlight products.
- Or Master's Level Degree with at least 3 years of experience.
- Strong technical knowledge of semi-conductor equipment and ability to troubleshoot remotely.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- CE 4, CE 5 with 5+ years of experience on OPWI/Enlight systems.
- Proficient in English language both written and verbal.
- Ability to handle multiple escalations simultaneously.
- Ability to develop and communicate effective plans of action to resolve complex technical issues.
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- Collaborative and dynamic work environment.
- Recognition and rewards for outstanding performance.
We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and experienced Technical Product Support Specialist looking for a new challenge, please submit your application.
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