Service Excellence Manager

Transforming Perspectives through Exceptional ServiceAman is a luxury lifestyle brand that embodies a unique combination of world-class talent, unmatched design, and access to diverse locations and experiences. As a Guest Relation Officer, you will be part of a community that shares our values of individuality, pathfinder spirit, acting like owners, and...

POSITION OVERVIEW At Aman Group we are on a mission to create the world’s ultimate luxury lifestyle brand; hotels, resorts, homes, experiences and products which transform our guests’ and owners’ perspectives and daily lives. To achieve our ambitions, we capitalise on our unique combination of world-class and diverse talent, unmatched design, and...

About Aman GroupAman Group is a luxury lifestyle brand that creates world-class hotels, resorts, homes, experiences, and products that transform guests' and owners' perspectives and daily lives.We capitalize on our unique combination of world-class talent, unmatched design, and access to locations, cultures, and experiences few are privy to. Our 'Aman way of...

Job Title: F&B Captain Job Summary: We are seeking a highly skilled and experienced F&B Captain to join our team at Aman. As a key member of our hospitality team, you will be responsible for delivering exceptional service to our guests in all F&B areas. Responsibilities: * Engage and excite guests in all F&B areas, providing excellence of service in line...

Job Title: F&B Captain Job Summary: We are seeking a highly skilled and experienced F&B Captain to join our team at Amanjena Marrakech in Morocco. As a key member of our hospitality team, you will be responsible for delivering exceptional service to our guests and ensuring that their dining experience is nothing short of...

Job SummaryWe are seeking a highly skilled and experienced F&B Captain to join our team at Amanjena Marrakech. As a key member of our food and beverage team, you will be responsible for delivering exceptional service to our guests and ensuring that our restaurants meet the highest standards of luxury and excellence.Key ResponsibilitiesGuest Experience:...

Job SummaryWe are seeking a highly skilled and experienced F&B Captain to join our team at Amanjena Marrakech. As a key member of our food and beverage team, you will be responsible for delivering exceptional service to our guests and ensuring that our restaurants meet the highest standards of luxury and excellence.Key ResponsibilitiesGuest Experience:...

POSITION OVERVIEW This position is located at our property Amanjena Marrakech in Morocco. RESPONSIBILITIES To actively engage and excite the guests in all F&B areas, providing excellence of service, in adherance with luxury standards and Aman philosophy Ensure that you work to the best of your ability and set an example to other staff To notify...

About AmanAman is a luxury lifestyle brand that creates transformative experiences for its guests. We're on a mission to push boundaries, take risks, and challenge norms in everything we do.Job SummaryWe're seeking a Guest Relation Officer to join our team at Amanyangyun in Shanghai. As a key member of our team, you'll be responsible for delivering...

Position OverviewThis role is part of our exceptional team at Aman properties around the world. Responsibilities:Provide unparalleled service to our guests, ensuring an exceptional experience in line with our luxury standards and Aman philosophy.Work diligently to maintain the highest standards of service and set a positive example for other team...

Position OverviewAman Group is a luxury lifestyle brand that creates world-class hotels, resorts, homes, experiences, and products. We are seeking talented individuals who share our passion for luxury and have a desire to make a positive impact on both the guest experience and the communities in which we operate.ResponsibilitiesWe are looking for recent...

Management Development Program OverviewAman Group is committed to cultivating the future leaders of our luxury hospitality brand. Our 18-month custom and immersive program is designed to equip talented individuals with the skills and knowledge required to excel in the ultra-luxury hospitality industry.Program StructureThe program journey begins with a...

Management Development ProgramAman Group is seeking talented individuals to join our 18-month Management Development Program, designed to cultivate the future leaders of our luxury hospitality brand.Program OverviewThe program is open to all nationalities and offers a unique opportunity to gain hands-on experience in various aspects of the business,...

Program OverviewAman Group is seeking talented individuals to join our 18-month custom and immersive Management Development Program, designed to cultivate the future leaders of our luxury lifestyle brand.Program StructureThe program journey begins with a 1-month period of immersion across all areas of the business, including operations, finance, HR, and...

JOB DESCRIPTION You will be part of our Customer Excellence team, adding your expertise + skills to the delivery of Customer + Operational Excellence. Your Role Your primary objective will be to organize + supervise the transport of all orders, ensuring a high level of customer excellence. Your role is to provide helpful information, answering questions...

Job SummaryThe Customer Operation Excellence Leader will be responsible for setting up a centralized administration system for HCP/EE engagement in China, supporting the delivery of external engagement programs. The role will involve working with cross-functional teams to develop and implement operational processes, utilizing systems, tools, and ways of...

Primary Purpose of Job (Job Summary) The Customer Operations Excellence team in China is being established to provide centralized administration essential for healthcare professional (HCP) and external expert (EE) engagement, facilitating the execution of external engagement initiatives. The leader of Customer Operations Excellence is accountable for...

Primary Purpose of Job (Job Summary) 主要工作目标（岗位简介） The China Customer Operation excellence is being set up with the objective to provide centralized administration required for HCP / EE engagement in China, supporting the delivery of external engagement program. The Customer Operation Excellence lead has responsibility for...

Job Summary: We are seeking a highly skilled Customer Excellence Lead to drive the development and implementation of customer engagement strategies in China. The ideal candidate will have a strong background in customer operations, with experience in managing cross-functional teams and stakeholders.

Operational Care Team MemberYou will be a key player in the delivery of Operational Excellence by adding your expertise and skills to our team.Your RoleYou will enable transport activities by executing bookings, entering orders, and generating all required export documentation while liaising with our Customer Care Specialists to ensure all requirements are...