Field Service Engineer

1 month ago


Shanghai, Shanghai, China Lectra Full time

Job Title: Field Service Engineer

Job Summary:

Lectra is seeking a highly skilled Field Service Engineer to join our team in Wuhan, China. As a Field Service Engineer, you will be responsible for delivering CAM-related field services to customers in the Greater China region.

Key Responsibilities:

  • Carry out pre-installation, installation, audit, and maintenance of CAM equipment in the field.
  • Conduct customer training on CAM application and maintenance.
  • Troubleshoot and repair CAM equipment when technical issues arise.
  • Closely report to and take orders from the Expertise Center in Shanghai on all field activities.
  • Promote good maintenance of CAM equipment and Lectra authentic maintenance kits.
  • Maintain good relationships with customers and demonstrate Lectra's service value.

Requirements:

  • Bachelor's degree in electronics, electrical, or mechanical engineering.
  • At least 3 years of experience as a field service engineer.
  • Excellent English language skills, as all technical materials are written in English and technical support from France is in English as well.
  • Knowledge of electrical and mechanical engineering, with the ability to analyze, describe, and solve technical issues.
  • Computer literacy in Microsoft environment (Word, Excel, PowerPoint, Outlook).
  • Able to work independently and as part of a team, with good customer care skills.

Travel Requirements:

The position is based in Wuhan, with intensive travel in China.



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