Field Service Engineer
18 hours ago
Job Title: Field Service Engineer
Job Summary:
Lectra is seeking a highly skilled Field Service Engineer to join our team in Wuhan, China. As a Field Service Engineer, you will be responsible for delivering CAM-related field services to customers in the Greater China region.
Key Responsibilities:
- Carry out pre-installation, installation, audit, and maintenance of CAM equipment in the field.
- Conduct customer training on CAM application and maintenance.
- Troubleshoot and repair CAM equipment when technical issues arise.
- Closely report to and take orders from the Expertise Center in Shanghai on all field activities.
- Promote good maintenance of CAM equipment and Lectra authentic maintenance kits.
- Maintain good relationships with customers and demonstrate Lectra's service value.
Requirements:
- Bachelor's degree in electronics, electrical, or mechanical engineering.
- At least 3 years of experience as a field service engineer.
- Excellent English language skills, as all technical materials are written in English and technical support from France is in English as well.
- Knowledge of electrical and mechanical engineering, with the ability to analyze, describe, and solve technical issues.
- Computer literacy in Microsoft environment (Word, Excel, PowerPoint, Outlook).
- Able to work independently and as part of a team, with good customer care skills.
Travel Requirements:
The position is based in Wuhan, with intensive travel in China.
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