Customer Success Manager, NSR MM
2 weeks ago
We are seeking a highly skilled and experienced Senior Customer Success Manager to join our Amazon Global Selling team in Shanghai. As a key member of our team, you will be responsible for driving programs related to New Seller success at Merchandising and Key events domain.
Key Responsibilities- Develop and execute programs to improve Seller experience across merchandising, product promotion, and ads adoption during key events and regular times.
- Work closely with internal sales teams to derive initiatives for Seller experience improvement.
- Perform deep dives to derive analytical insights and share data-driven recommendations with stakeholders.
- Lead by influence and earn trust at all levels to drive cross-functional collaboration and achieve business objectives.
- Bachelor's degree or Master's degree in a relevant field.
- Minimum 10 years' experience working in sales, account management, sales excellence, operation, or business program management role.
- Outstanding verbal and written communication and collaboration skills in Chinese and English.
- Ability to think strategically and creatively while executing methodically with high attention to detail.
- Demonstrated track record of working in a cross-functional and international environment.
- Overseas education background, MBA or advanced degree.
- Experience with e-commerce, tech / Internet, or in-house / strategy consultant.
Amazon is a fast-paced and innovative company that values customer obsession, ownership, and frugality. We are committed to making history and having fun while doing it.
What We Offer- A dynamic and diverse team environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
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