Customer Success Manager
1 month ago
We are seeking a highly skilled Customer Success Manager to join our dynamic team at Carbon6. As a key member of our organization, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic partnerships.
Your Key Responsibilities- Product Research and Campaign Optimization: Conduct thorough product research for customers, providing valuable insights and recommendations to maximize campaign effectiveness. Collaborate with clients and internal teams to develop and implement patent-pending campaign strategies.
- Google Ads Management: Utilize your expertise in Google Ads to ensure our clients' campaigns are consistently optimized. Monitor campaign performance, analyze metrics, and make data-driven adjustments to improve results and meet client satisfaction goals.
- Performance Analysis and Reporting: Regularly review campaign metrics and provide insightful analysis to clients, highlighting key performance indicators, trends, and opportunities for improvement.
- Client Relationship Management: Develop strong relationships with clients by serving as their trusted point of contact for all campaign-related matters. Understand their unique business needs and provide exceptional customer service.
- Strategic Planning and Collaboration: Work closely with the sales and account management teams to develop effective Google Ads strategies aligned with clients' marketing objectives. Collaborate on campaign planning, targeting, and budget allocation to ensure optimal campaign performance and client satisfaction.
- Proven Experience: 1-3 years in tech-related customer success/account management; Google Ad certified; skilled in launching, optimizing, and managing campaigns.
- Ability to Learn Quickly: Adapt swiftly to new tools, technologies, and business processes. You absorb information like a sponge, putting newfound knowledge into action with lightning speed.
- Organizational Skills: Your organizational prowess enables you to manage multiple clients and projects with ease. No detail escapes you.
- Relationship Building & Communication: Superior interpersonal skills with a knack for relationship management; build strong client connections and inspire confidence.
- Problem-Solving Skills: Skilled at identifying potential obstacles and finding effective solutions quickly.
- Systems Thinker: You have a knack for seeing the bigger picture and understand how individual components interact to form a whole.
- Customer-Centric: You are fundamentally guided by the principle of putting customers first, shaping every decision with the goal to enhance their experience.
We are a global company across North America, Europe, and Asia, made up of passionate entrepreneurs, expert sellers, and innovative thought leaders. If you're a motivated, tech-savvy individual who enjoys building relationships and being at the forefront of innovation, Carbon6 could be the place to come build your career.
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