Customer Success Manager, NSR MM

2 weeks ago


Shenzhen, Guangdong, China Amazon (Shanghai) International Trading Company Limited Full time
About the Role

We are seeking a highly skilled and experienced Customer Success Manager to join our NSR team in Shanghai. As a key member of our team, you will be responsible for driving programs related to New Seller success at Merchandising and Key events domain.

Key Responsibilities
  • Develop and execute programs to improve New Seller experience across merchandising, product promotion, and ads adoption.
  • Work closely with internal sales teams to derive initiatives for Seller experience improvement.
  • Perform deep dives to derive analytical insights and share data-driven recommendations with stakeholders.
  • Lead cross-functional teams to deliver projects on time and within budget.
Requirements
  • Bachelor's degree or Master's degree in a relevant field.
  • Minimum 10 years' experience in sales, account management, sales excellence, operation, or business program management.
  • Outstanding verbal and written communication and collaboration skills in Chinese and English.
  • Ability to think strategically and creatively while executing methodically.
  • Demonstrated track record of working in a cross-functional and international environment.
Preferred Qualifications
  • Overseas education background, MBA or advanced degree.
  • Experience with e-commerce, tech, or in-house strategy consulting.

We offer a dynamic and fast-paced work environment with opportunities for growth and development. If you are a motivated and results-driven professional with a passion for customer success, we encourage you to apply.



  • Shenzhen, Guangdong, China Amazon (Shanghai) International Trading Company Limited Full time

    About the RoleWe are seeking a highly skilled Senior Customer Success Manager to join our team in Shanghai. As a Senior Customer Success Manager, you will be responsible for driving programs related to New Seller success at Merchandising and Key events domain. This role requires program management mindset and capability - most critically Invent and...


  • Shenzhen, Guangdong, China Amazon (Shanghai) International Trading Company Limited Full time

    About the RoleWe are seeking a highly skilled Senior Customer Success Manager to join our team in Shanghai. As a key member of our New Seller Success team, you will be responsible for driving programs related to new seller success at Merchandising and Key events domain.Key ResponsibilitiesDevelop and execute programs to improve new seller success, focusing...


  • Shenzhen, Guangdong, China Amazon (Shanghai) International Trading Company Limited Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Customer Success Manager to join our Amazon Global Selling team in Shanghai. As a key member of our team, you will be responsible for driving programs related to New Seller success at Merchandising and Key events domain.Key ResponsibilitiesDevelop and execute programs to improve Seller...


  • Shenzhen, Guangdong, China Carbon6 Full time

    Customer Success ManagerWe are seeking a highly skilled Customer Success Manager to join our dynamic team at Carbon6. As a key member of our organization, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic partnerships.Your Key ResponsibilitiesProduct Research and Campaign Optimization:...


  • Shenzhen, Guangdong, China Carbon6 Full time

    About Carbon6We're a global company that's revolutionizing the ecommerce landscape by providing innovative software tools and resources to support sellers. Our mission is to simplify the path to success for entrepreneurs and businesses alike.The OpportunityWe're seeking a highly skilled Customer Success Manager to join our dynamic team. As a key member of...


  • Shenzhen, Guangdong, China Carbon6 Full time

    About UsCarbon6 is a pioneering company that's redefining the ecommerce landscape. Our mission is to empower entrepreneurs and businesses to succeed in the digital age. We're a global team of innovators, experts, and thought leaders, united by a passion for innovation and a commitment to excellence.The OpportunityWe're seeking a seasoned Customer Success...


  • Shenzhen, Guangdong, China Stolt-Nielsen Full time

    About the RoleWe are seeking a highly skilled Senior Customer Success Manager to join our STC Operations team. As a key member of our international team, you will be responsible for building strong relationships with our customers, ensuring their satisfaction, and driving their success with our services.Key ResponsibilitiesRelationship Management: Serve as...


  • Shenzhen, Guangdong, China Stolt-Nielsen Full time

    Job DescriptionWe are seeking a highly skilled Senior Customer Success Manager to join our STC Operations team. As a key member of our international team, you will be responsible for building strong relationships with our customers, ensuring their satisfaction, and driving their success with our services.Key ResponsibilitiesRelationship Management - Serve as...


  • Shenzhen, Guangdong, China Carbon6 Full time

    Career Opportunity: Customer Success ManagerLocated in Shenzhen, Guangdong, China, we are seeking an experienced Customer Success Manager to join our dynamic tech team at Carbon6. This exciting role offers the chance to form lasting relationships with our clients, drive business growth, and contribute to the success of our innovative software solutions.About...


  • Shenzhen, Guangdong, China Stolt-Nielsen Full time

    About the RoleAs a Customer Success Liaison at Stolt-Nielsen, you will be responsible for maintaining strong relationships with our customers, ensuring their needs are met and exceeded. Your primary focus will be on providing excellent service, addressing customer inquiries, and resolving issues in a timely manner.Key ResponsibilitiesRelationship Management...


  • Shenzhen, Guangdong, China Infobip Full time

    Client Relationship Management Establish and nurture a reliable partnership with designated clients to ensure overall satisfaction and expansion (regular check-ins, share company vision and objectives, assist in positioning against competitors). Act as the primary contact for clients to meet their business and technical needs (address technical...


  • Shenzhen, Guangdong, China Carbon6 Full time

    About the RoleWe are seeking a seasoned Customer Success Manager to join our dynamic tech team at Carbon6. As a trusted advisor to our managed services clients, you will ensure they receive exceptional service and achieve their goals in the competitive ecommerce landscape.Key ResponsibilitiesProduct Research and Campaign Optimization: Conduct thorough...


  • Shenzhen, Guangdong, China Amazon (Shanghai) International Trading Company Limited Full time

    About the RoleThis is a unique opportunity to join Amazon (Shanghai) International Trading Company Limited as a Senior Customer Success Manager, where you will play a critical role in driving programs related to New Seller success at Merchandising and Key events domain.Key ResponsibilitiesDevelop and execute programs to improve Seller experience across...


  • Shenzhen, Guangdong, China Stolt-Nielsen Full time

    About the RoleWe are seeking a highly skilled Senior Customer Success Manager to join our STC Operations team at Stolt-Nielsen Limited.As a Senior Customer Success Manager, you will be responsible for building strong relationships with our customers, ensuring their contentment, and propelling their achievements with our offered services.The key objective is...


  • Shenzhen, Guangdong, China Amazon (Shanghai) International Trading Company Limited Shenzhen Branch - K17 Full time

    About the RoleWe are seeking a highly skilled and experienced Business Development Consultant to join our Strategic Seller Recruitment team. As a key member of our team, you will be responsible for recruiting and developing top brands and manufacturers for Amazon's North American, European, and Japanese markets.Key ResponsibilitiesIdentify and recruit top...


  • Shenzhen, Guangdong, China Amazon (Shanghai) International Trading Company Limited Shenzhen Branch - K17 Full time

    About the RoleWe are seeking a highly skilled and experienced Business Development Consultant to join our Strategic Seller Recruitment team. As a key member of our team, you will be responsible for recruiting and developing top brands and manufacturers for Amazon's North American, European, and Japanese markets.Key ResponsibilitiesIdentify and recruit top...


  • Shenzhen, Guangdong, China Amazon (Shanghai) International Trading Company Limited Shenzhen Branch Full time

    About the RoleWe are seeking a highly motivated and experienced Brand Success Account Manager to join our team at Amazon (Shanghai) International Trading Company Limited Shenzhen Branch. As a key member of our Brand Success team, you will play a critical role in helping Chinese Sellers grow their brands on Amazon.Key ResponsibilitiesAs a Brand Success...


  • Shenzhen, Guangdong, China Amazon (Shanghai) International Trading Company Limited Shenzhen Branch - K17 Full time

    About the RoleWe are seeking a highly skilled Business Analyst to join our Strategic Seller Recruitment team at Amazon (Shanghai) International Trading Company Limited Shenzhen Branch - K17. As a key member of our team, you will be responsible for recruiting top brands and manufacturers for Amazon NA/EU/JP and helping them grow on the platform.Key...


  • Shenzhen, Guangdong, China Amazon (Shanghai) International Trading Company Limited Shenzhen Branch - K17 Full time

    About the RoleWe are seeking a highly motivated and experienced Business Development Consultant to join our Strategic Seller Recruitment team at Amazon (Shanghai) International Trading Company Limited Shenzhen Branch - K17. As a key member of our team, you will be responsible for recruiting and developing top brands and manufacturers for Amazon's North...


  • Shenzhen, Guangdong, China Amazon (Shanghai) International Trading Company Limited Shenzhen Branch Full time

    About the RoleWe are seeking an experienced Brand Success Account Manager to join our team in Amazon Shanghai Branch. The successful candidate will be responsible for helping Chinese Sellers grow their Brands on Amazon.Key ResponsibilitiesDaily Roles and Responsibilities:Act as the primary point of contact for CN Brands, identifying their brand building...