Customer Success Manager, NSR MM

4 weeks ago


Shenzhen, Guangdong, China Amazon (Shanghai) International Trading Company Limited Full time
About the Role

We are seeking a highly skilled and experienced Customer Success Manager to join our NSR team in Shanghai. As a key member of our team, you will be responsible for driving programs related to New Seller success at Merchandising and Key events domain.

Key Responsibilities
  • Develop and execute programs to improve New Seller experience across merchandising, product promotion, and ads adoption.
  • Work closely with internal sales teams to derive initiatives for Seller experience improvement.
  • Perform deep dives to derive analytical insights and share data-driven recommendations with stakeholders.
  • Lead cross-functional teams to deliver projects on time and within budget.
Requirements
  • Bachelor's degree or Master's degree in a relevant field.
  • Minimum 10 years' experience in sales, account management, sales excellence, operation, or business program management.
  • Outstanding verbal and written communication and collaboration skills in Chinese and English.
  • Ability to think strategically and creatively while executing methodically.
  • Demonstrated track record of working in a cross-functional and international environment.
Preferred Qualifications
  • Overseas education background, MBA or advanced degree.
  • Experience with e-commerce, tech, or in-house strategy consulting.

We offer a dynamic and fast-paced work environment with opportunities for growth and development. If you are a motivated and results-driven professional with a passion for customer success, we encourage you to apply.



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