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Sales and Client Relations Manager

2 months ago

Shanghai, Shanghai, China tesa Full time

Role Overview

Strategic Insight & Planning

Gain a comprehensive understanding of the business unit's strategic objectives, assisting management in crafting and executing the customer service strategy tailored for specific clients to meet organizational goals.Develop robust insights into customer service dynamics that can enhance the business unit's growth and operational performance.Implement initiatives focused on optimizing order processing and enhancing business development activities.Foster and sustain effective relationships with internal stakeholders to ensure seamless collaboration.

Order Management & Operational Efficiency

Oversee the complete order lifecycle independently, collaborating closely with internal teams to guarantee timely and accurate order processing and delivery.Establish effective communication channels with designated clients, maintaining regular updates with key internal stakeholders regarding order status.Proactively drive simplification and digitalization of order processes.Monitor and manage essential KPIs (e.g., MOV, MOQ, delivery frequency) to ensure order precision.Act as a pivotal stakeholder in process enhancement and efficiency improvements, balancing customer requirements with organizational benefits.Conduct regular performance analyses for MOV/MOQ/DF and devise improvement strategies for respective clients.Continuously gather customer feedback for the Customer Care Program (CCP) and collaborate with the CCP project team to enhance customer experiences and optimize functionalities.Advocate for the CCP as a proactive customer management tool.

Client Management & Collaboration

Possess familiarity with customer management systems, processes, and policies in the Greater China region, executing annual plans for key clients independently.Deliver high-quality, standardized services to clients, promptly addressing feedback, reporting anomalies, and providing effective solutions.Comprehend the business models of assigned clients, identifying their key requirements and establishing optimal processes to meet their needs.Monitor monthly order forecasts for assigned clients, generating regular reports and following up on action plans based on these forecasts.Serve as the primary contact for managing customer claims independently.Utilize available data to assess and monitor client performance.

Qualifications

Educational Background

Bachelor's degree or higher, preferably in Supply Chain, International Trade, or Business Administration.

Skills and Experience Requirements

A minimum of 5 years of relevant experience in customer service.Excellent verbal and written communication skills, with the ability to influence and collaborate across departments and regions.Strong analytical and problem-solving abilities, capable of identifying issues and proposing clear, actionable solutions.Self-motivated, open-minded, and diligent with a proactive approach.Willingness to embrace challenges and drive decision-making processes.Effective conflict resolution skills, with the ability to identify key issues and propose suitable solutions for alignment.Good risk management acumen, with the ability to identify potential risks and develop mitigation strategies.

Language Proficiency and Additional Skills

Proficient in English, both written and spoken.Project management skills are advantageous; PMP certification is a plus.Experience with SAP or major ERP systems is preferred.

Additional Considerations

Willingness to travel for business purposes as required.

What We Offer

At tesa, we develop adhesive solutions that enhance the functionality of our clients' products and improve their operational efficiency.

Our approach? We embrace innovation and collaboration, challenging ourselves to set the pace in our industry. We prioritize responsible actions and a customer-centric focus to achieve our objectives and continuously enhance our outcomes.

We are committed to equal opportunity employment and value diversity as a key driver of our long-term success. We ensure that all qualified candidates are considered for employment without discrimination based on background or personal beliefs.

By submitting your application, you agree to the use of your resume for future opportunities within tesa.

For more information about tesa, please visit our corporate website.Competitive compensation package including allowances and benefits.International exposure and opportunities for cross-departmental career growth.Flexible work environment.Customized training and development programs.Diverse and engaging corporate activities.