Customer Experience Manager

4 weeks ago


Hangzhou, Zhejiang, China Pfizer Full time
Job Title: Customer Experience Manager

Pfizer is seeking a highly skilled Customer Experience Manager to join our team in Hangzhou, China. As a key member of our digital customer experience team, you will be responsible for designing and implementing customer experience strategies that drive business growth and customer satisfaction.

Key Responsibilities:
  • Develop and execute customer experience strategies that align with business objectives
  • Analyze customer data and behavior to inform experience design decisions
  • Collaborate with cross-functional teams to design and implement customer experience solutions
  • Lead the development of customer journey maps and experience design prototypes
  • Measure and evaluate the effectiveness of customer experience initiatives
Requirements:
  • Bachelor's degree in product design, marketing, or a related field
  • 7-10 years of experience in customer experience management or product management
  • Proven track record of designing and implementing successful customer experience initiatives
  • Strong analytical and problem-solving skills
  • Excellent communication and collaboration skills

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.



  • Hangzhou, Zhejiang, China Pfizer Full time

    Customer Experience ManagerPfizer is seeking a highly skilled Customer Experience Manager to join our team in Hangzhou, China. As a key member of our digital customer experience team, you will be responsible for designing and implementing customer experience strategies that drive business growth and customer satisfaction.Key Responsibilities:Develop and...


  • Hangzhou, Zhejiang, China Pfizer Full time

    About the RoleWe are seeking a highly skilled Customer Experience Manager to join our team at Pfizer. As a key member of our digital customer experience team, you will be responsible for designing and implementing customer experience strategies that drive business growth and customer satisfaction.Key ResponsibilitiesCustomer Experience Strategy: Develop and...


  • Hangzhou, Zhejiang, China Four Seasons Hotels and Resorts Full time

    About Four Seasons:Four Seasons Hotels and Resorts is a world-leading luxury hotel management company that prides itself on delivering exceptional guest experiences. Our team members around the world create unforgettable moments for our guests, residents, and partners through a commitment to luxury and genuine hospitality. We believe in recognizing a...


  • Hangzhou, Zhejiang, China ASML Full time

    Job SummaryWe are seeking a highly skilled and experienced Customer Support Engineer to join our team at ASML. As a key member of our support team, you will be responsible for evaluating and diagnosing problems, making appropriate repairs, and working with colleagues to isolate and solve issues.Key ResponsibilitiesEvaluate and diagnose problems, making...


  • Hangzhou, Zhejiang, China 3060 KLA-Tencor International Trade (Shanghai) Co. Ltd科天国际贸易(上海)有限公司 Full time

    Job SummaryWe are seeking a skilled Customer Support Engineer to join our team at 3060 KLA-Tencor International Trade (Shanghai) Co. Ltd/科天国际贸易(上海)有限公司. As a key member of our support team, you will be responsible for providing top-notch customer service, performing corrective and preventive maintenance, and working on projects like...


  • Hangzhou, Zhejiang, China ASML Full time

    Job OverviewASML is seeking a highly skilled Customer Support Engineer to join our team. As a key member of our support organization, you will be responsible for providing technical assistance to our customers, ensuring their satisfaction and loyalty to our company.Key ResponsibilitiesProvide timely and effective technical support to customers via phone,...


  • Hangzhou, Zhejiang, China 3060 KLA-Tencor International Trade (Shanghai) Co. Ltd科天国际贸易(上海)有限公司 Full time

    Job SummaryWe are seeking a skilled Customer Support Engineer to join our team at 3060 KLA-Tencor International Trade (Shanghai) Co. Ltd/科天国际贸易(上海)有限公司. As a key member of our support team, you will be responsible for providing top-notch customer service, performing corrective and preventive maintenance, and coordinating projects like...


  • Hangzhou, Zhejiang, China ASML Full time

    Job SummaryWe are seeking a highly skilled and experienced Customer Support Specialist to join our team at ASML. As a key member of our support team, you will be responsible for evaluating and diagnosing problems, making appropriate repairs, and working closely with colleagues and customers to resolve issues.Key ResponsibilitiesEvaluate and diagnose...


  • Hangzhou, Zhejiang, China ASML Full time

    Job SummaryWe are seeking a highly skilled and experienced Customer Support Engineer to join our team at ASML. As a key member of our support team, you will be responsible for evaluating and diagnosing problems, making appropriate repairs, and working with colleagues to isolate and solve issues.Key ResponsibilitiesEvaluate and diagnose problems, making...


  • Hangzhou, Zhejiang, China ASML Full time

    Job SummaryWe are seeking a highly skilled Customer Support Engineer to join our team at ASML. As a key member of our support team, you will be responsible for evaluating and diagnosing problems, making appropriate repairs, and working with colleagues to isolate and solve issues.Key ResponsibilitiesEvaluate and diagnose problems, making appropriate repairs...

  • Account Manager

    6 days ago


    Hangzhou, Zhejiang, China Thermo Fisher Scientific Full time

    Job Summary:We are seeking a highly motivated and results-driven Account Manager to join our team at Thermo Fisher Scientific. As an Account Manager, you will be responsible for driving sales growth and building strong relationships with our customers in the assigned territories and industries.Key Responsibilities:Develop and execute sales strategies to meet...

  • Restaurant Manager

    1 month ago


    Hangzhou, Zhejiang, China Four Seasons Hotels and Resorts Full time

    About Four Seasons Hotels and ResortsFour Seasons Hotels and Resorts is a global hospitality company that operates a chain of luxury hotels and resorts. Our mission is to provide exceptional guest experiences and to create lasting memories for our guests.About the RoleWe are seeking a highly skilled and experienced Restaurant Manager to join our team at Four...


  • Hangzhou, Zhejiang, China Amazon (Shanghai) International Trading Company Limited Hangzhou Branch - K25 Full time

    About Amazon Web ServicesAmazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Our MissionWe're...

  • Restaurant Manager

    2 weeks ago


    Hangzhou, Zhejiang, China Four Seasons Hotels and Resorts Full time

    About Four SeasonsFour Seasons is a global leader in the hospitality industry, renowned for its exceptional service and luxurious experiences. Our team members are the driving force behind our success, and we are committed to creating a world-class employee experience that enables them to deliver unforgettable guest experiences.About the RoleWe are seeking a...

  • Restaurant Manager

    7 days ago


    Hangzhou, Zhejiang, China Four Seasons Hotels and Resorts Full time

    About Four SeasonsFour Seasons is a world-renowned hospitality company that prides itself on delivering exceptional guest experiences. Our team members are the backbone of our success, and we're committed to creating a world-class employee experience that enables them to deliver outstanding service.About the RoleWe're seeking a highly skilled and experienced...


  • Hangzhou, Zhejiang, China Pfizer Full time

    Position Overview: As a pivotal member of the Pfizer team, you will spearhead the design and implementation of customer experience strategies that resonate with our clientele. Key Responsibilities: Develop and refine customer experience strategies, ensuring innovative solutions are consistently delivered to enhance customer satisfaction. Conduct...


  • Hangzhou, Zhejiang, China Amazon (Shanghai) International Trading Company Limited Hangzhou Branch - K25 Full time

    About Amazon Web ServicesAmazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Our MissionWe're...


  • Hangzhou, Zhejiang, China Amazon (Shanghai) International Trading Company Limited Hangzhou Branch Full time

    About the RoleWe are seeking a highly skilled Compliance Account Manager to join our team at Amazon (Shanghai) International Trading Company Limited Hangzhou Branch. As a key member of our China Global Selling team, you will play a critical role in delivering our vision of becoming the Earth's most customer-centric company.Key ResponsibilitiesProvide...


  • Hangzhou, Zhejiang, China Ikea Full time

    About the RoleWe are seeking a highly skilled and experienced Fulfilment Integration Manager to join our team at IKEA. As a key member of our Customer Fulfilment function, you will play a critical role in driving operational excellence and performance in our fulfilment units.Key ResponsibilitiesLead the execution of commercial activation, range changes, and...


  • Hangzhou, Zhejiang, China Amazon (Shanghai) International Trading Company Limited Hangzhou Branch Full time

    About the RoleWe are seeking a highly motivated and detail-oriented Compliance Account Manager to join our Amazon China Global Selling team. As a Compliance Account Manager, you will be responsible for providing world-class support to our Selling Partners, ensuring compliance with Amazon's policies and procedures.Key ResponsibilitiesProvide prompt and...