Compliance Account Manager
3 weeks ago
We are seeking a highly motivated and detail-oriented Compliance Account Manager to join our Amazon China Global Selling team. As a Compliance Account Manager, you will be responsible for providing world-class support to our Selling Partners, ensuring compliance with Amazon's policies and procedures.
Key Responsibilities- Provide prompt and efficient service to Amazon Selling Partners, including the escalation of issues as needed.
- Evangelize on Compliance requirements and Amazon programs through effective communication with Selling Partners.
- Maintain a positive and professional demeanor, portraying the company in a positive light and effectively managing sensitive issues.
- Actively seek solutions through logical reasoning and data interpretation skills, identifying trends and opportunities for improvement.
- Demonstrate excellent time-management skills and the ability to work independently with good prioritization.
- Liaise with other departments as required to resolve Selling Partners' issues and questions.
- 3+ years of experience in customer engagement, project management, and/or operations.
- Experience within a customer service environment, with a desire to expand skills into new areas.
- Ability to think creatively, deal with ambiguity, and manage changing priorities.
- Technical savvy, with a strong understanding of Internet and AI technologies.
- Enthusiasm and strong self-motivation, with excellent communication and composure skills.
- Exemplary performance record, particularly with regard to quality and productivity.
- Proficient in both English and Chinese verbal and written communication.
- Good data analytical skills, with experience in MS Office Applications (e.g. Excel) and basic knowledge of SQL/VBA/Tableau.
- Business acumen in areas of Global ecommerce and retail.
- Committed customer advocate, with a drive to improve processes and tools.
- Success in managing dynamic account portfolios, with experience in strategy planning, consulting, or marketing.
- Data analysis experience, with skills in SQL/Python/R/Spark.
- Ability to dive into ambiguous cases and sort out solutions, with experience in cross-border ecommerce compliance.
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