Customer Experience Manager

1 month ago


Hangzhou, Zhejiang, China Pfizer Full time
About the Role

We are seeking a highly skilled Customer Experience Manager to join our team at Pfizer. As a key member of our digital customer experience team, you will be responsible for designing and implementing customer experience strategies that drive business growth and customer satisfaction.

Key Responsibilities
  • Customer Experience Strategy: Develop and execute customer experience strategies that align with Pfizer's business objectives.
  • Customer Journey Mapping: Create customer journey maps to understand customer needs and preferences.
  • Product Design: Design and develop digital products and services that meet customer needs and exceed expectations.
  • Team Leadership: Lead a team of customer experience professionals to achieve business objectives.
  • Collaboration: Collaborate with cross-functional teams, including product development, marketing, and sales, to ensure seamless customer experiences.
  • Analytics: Analyze customer data to inform customer experience strategies and measure their effectiveness.
Requirements
  • Education: Bachelor's degree or higher in a related field, such as product design or business.
  • Experience: 7-10 years of experience in customer experience management or product management, with a strong background in product market research, user story design, agile product development, UX and UI design, product testing, and product launch.
  • Skills: Strong knowledge of market trends, excellent communication and collaboration skills, and the ability to manage priorities and drive impact in complex circumstances.
About Pfizer

Pfizer is a global biopharmaceutical company that is committed to improving health outcomes for patients around the world. We are an equal opportunity employer and welcome applications from diverse candidates.



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