Strategic Office Services Manager

2 months ago

Guangzhou, Guangdong, China Knight Frank Full time

Job Summary

We are seeking a highly skilled and experienced Strategic Office Services Manager to join our team at Knight Frank. As a key member of our office services department, you will play a crucial role in delivering exceptional service to our clients and driving business growth in the Guangzhou region.

Key Responsibilities

  • To maintain a high level of prospecting calls activity to achieve performance objectives.
  • To work with the Managing Director and department heads to plan, implement, and manage the promotion of our office services to clients.
  • To continually improve the quality and range of services within the department's scope of business.
  • To meet goals and objectives of the office services department and contribute to the expansion and profitability of the Knight Frank business in Guangzhou, China.
  • To complete annual KPIs agreed with both you and the Company.

Business Development

  • Make quantitative prospecting calls daily and set up meetings for Department Manager and other staff.
  • Perfective maintenance on stacking plan.

Consultant Function

  • To ensure that we deliver the best office service in Guangzhou to all clients all the time.
  • Receive enquiries from clients and ensure that you understand their needs.
  • Keep in regular contact with clients at all times, including advising them of progress.
  • Prepare shortlist of suitable properties for clients to review in accordance with their requirements and budget.
  • Confirm availability and suitability with landlords.
  • Arrange and conduct property inspections with clients.
  • Negotiate for properties on behalf of clients.
  • Prepare lease contracts.
  • Participate in monthly regional Business Development calls with key TR leads in AP, Europe, and Americas.
  • Ensure invoices are accurately prepared and sent.
  • Attend weekly office services meetings to discuss existing and possible clients.

Sales and Marketing Function

  • Work with the Managing Director, Tenant Representation of Office Services department head, business development team, and the marketing department to assist in the implementation and delivery of specific departmental marketing campaigns to predetermined recipients in China.
  • Set up meetings and presentations with new and existing clients through telephone calls, emails, or letters.
  • Make presentations to clients.
  • Secure instructions from clients.

Database Management

  • Update and increase database contacts and input related information of properties and tenants onto the client contacts management system in the office (COMPASS).

Central Filing System

  • Work with the department manager to maintain and keep up to date the filing system for all work in the Guangzhou office.

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