Service Excellence Leader

4 weeks ago


Beijing, Beijing, China Marriott International Full time

Job Summary

We are seeking a highly skilled Service Excellence Leader to join our team at Marriott International. In this role, you will be responsible for ensuring that staff is working together as a cohesive unit to provide exceptional service and meet the needs of our guests.

Main Responsibilities

  • Complete opening and closing duties as necessary, including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc.
  • Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.
  • Monitor dining rooms for seating availability, service, safety, and well-being of guests.
  • Complete work orders for maintenance repairs and submit to appropriate department or contact directly for urgent repairs.
  • Report any employee, guest, and/or vendor incidents and accidents to management and Loss Prevention at the time of the incident and/or accident.

About You

We are looking for a motivated and detail-oriented individual with excellent communication skills. As a Service Excellence Leader, you will be responsible for assisting management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees.

What We Offer

  • An estimated salary range of $60,000 - $80,000 per year, depending on location and experience.
  • A comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
  • The opportunity to work for a global leader in the hospitality industry, with a commitment to excellence and customer satisfaction.
  • A dynamic and supportive work environment, with opportunities for career growth and development.

Requirements

  • Bachelor's degree in Hospitality, Business Administration, or related field.
  • Minimum 2 years of experience in a leadership role, preferably in the hospitality industry.
  • Excellent communication, problem-solving, and interpersonal skills.
  • Able to lift up to 50 pounds, stand for long periods, and move quickly in fast-paced environments.


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